- Report: #980106
Complaint Review: Freecreditreport.com - Allen Texas
Reported By:
DASH -
Mount Vernon, Ohio, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Freecreditreport.com
freecreditreport.com Allen, 75013 Texas, United States of America
Phone:
Web:
freecreditreport.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Freecreditreport.com FreeCreditReport.com charges you a monthly fee, read the fine print. They will not reverse the charges. Allen, Texas
I went to FreeCreditReport.com and purchased for $31.00 a full report for my wife and got a free report for myself. I did not see any ongoing membership agreement, and thought I was purchasing a one time credit report. One month later I saw two charges for $19.99 each, for my wife and me. When I called FreeCreditReport.com to find out about my charges and have them reversed, they refused saying that I agreed to the membership services and in fact signed up for them. I argued that this information must have been in the fine print or some how obscured, because I would have never agreed to paying $40.00 per month for a membership. They apologized and basically said that was too bad, we re not refunding anything. I called my bank (Chase) and they said that because I agreed to the terms (even though it may have been in fine print) they could do nothing in getting my money back.
So shame on me for not reading the fine print! I learned a valuable lesson and it cost me $40.00. However I believe that reputable companies should make it very clear, that if you do not choose (NO) to a membership contract you will be billed. I should be able to opt out of a membership with reoccurring billing while I am on the sign up page, and not find this information hidden throughout a terms and condition statement.
Hope this helps you from becoming the next victim.
So shame on me for not reading the fine print! I learned a valuable lesson and it cost me $40.00. However I believe that reputable companies should make it very clear, that if you do not choose (NO) to a membership contract you will be billed. I should be able to opt out of a membership with reoccurring billing while I am on the sign up page, and not find this information hidden throughout a terms and condition statement.
Hope this helps you from becoming the next victim.
1 Updates & Rebuttals
Flynrider
Phoenix,Arizona,
USA
For future reference.
#2Consumer Comment
Mon, December 10, 2012
Freecreditreport.com is notorious on this site for not being free. Most people know that they are allowed to get one free report per year from each credit bureau, but they don't know where to get it. The following website is the only site where you can obtain these free reports :
https://www.annualcreditreport.com/cra/index.jsp
