- Report: #1159361
Complaint Review: FreedomPop - Internet
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Author Not Confirmed
Why?
FreedomPop
Internet, USA
Phone:
1-888-743-8107
Web:
http://www.freedompop.com/
Categories:
Business Rating:
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FreedomPop Bait and switch scammers Internet
FreedomPop is a scam company who bait you into free service then start adding charges. I am a VERY careful user online and fell prey to their tactics.
After purchasing an internet wifi device with the promise of free service up to 500mb per month I was billed $24.99 for "Premiere service" which I never signed up for. It took much searching to find a way to contact the company even though I had an online account with them. No contact info is available in your account and finally I found someplace to email. Of course it took several days for a response which was a phone number to call.
It took 52 minutes on hold to get through which gave me the option to select cancel my account but two people and 30 minutes later we were still verifying email, address , etc. The first person told me after wasting 20 minutes that she needed to put me through to another person who again went through the same verification process. He asked if I activated account online or telephone and when I told him online he said I signed up for "Premiere" at that time. I am very careful so it would have to be awfully fine print to con me. Even so a reputable company would have no problem cancelling and refunding since the account was never used. Peculiar that he did not even know how I signed up until I told him at which time heis tone changed and refused to refund charges.
