- Report: #1172934
Complaint Review: freedompop - Los Angeles California
Reported By:
nrefundfrom freedompop -
Woodstock, Georgia,
Submitted:
Updated:
-
Author Not Confirmed
Why?
freedompop
11301 W. Olympic Blvd #112 Los Angeles, 90064 California, USA
Phone:
8887438107
Web:
www.freedompop.com
Categories:
Business Rating:
(0)
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freedompop has been delaying or does not inted to issue my refund Los Angeles California
On July 24, 2014, I purchased a Samsung Victory 4G LTE cellphone from freedom and promptly paid it with my mastercard. I received the cellphone about a week later and found out that it was not working. The cellphone was not updated with current android applications and it was also locked to Virgin Mobile.
I had a hard time connecting with a live person (evry now then a dropped call after waiting) but after several days of trying I finally was able to speak to a live person and they transferred me to their technical support. After about half an hour with their technical support they finally issued me an RMA # (return authorization).
I sent the defective Samsung cellphone based on their instructions and to protect myself did a trace on the tracking number provided with the USPS receipt and verified that they recieved the package.
I tried to follow up by sending e-mails to "Jay" who claims that he is my personal contact for Freedompop support team. Jay sent me an e-mail last August 11, 2014 that it will take several weeks for my refund to be processed. I inquired thru e-mail again last week and again I received an e-mail from Jay on August 26, 2014 that my refund will take several weeks again and to wait patiently for my refund.
I can forward all the e-mails that I received and sent to Freedompop as proof and youcan also see that all my e-mails done in a professional and courteous manner. Please help me get my refund from Freedompop of if this is a scam, please advise on how I can help with exposing these people.
1 Updates & Rebuttals
nrefundfrom freedompop
Woodstock,Georgia,
After a month of delaying refund Freedompop claims that they will not issue a refund but istead will be sending a replacement cellphone
#2Author of original report
Thu, September 18, 2014
I have been trying to get a refund from Freedompop for a defective Samsung cellphone that they sent to me. I sent back the defective cellphone with an RMA number within a week of receiving it and I also have proof because I kept the USPS riority mail recceipt with ttacking number and also confirmed that they received it.
Yesterday I received an e-mail from "Jay" in their customer service deparment and he said that he apogizes but can only send a replacement cellphone instead of processing a refund because it was past 30 days.
I need advice on how to get my money back and inform people of Freedompop and how they handle customer complaints.
