- Report: #1425383
Complaint Review: Freelancer.com -
Reported By:
Joel -
Bonita Springs, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Freelancer.com
Australia
Web:
freelancer.com
Categories:
Business Rating:
(0)
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Freelancer.com Freelancer steals your account money Internet
Here is there email and they emptied my account. The corporate credit card was used in 2015 and closed in 2015, The card was no longer attached to my account. They stole US$161.21 that were for transactions processed in 2017. They are claiming that a card I no longer have and it is not my account and it is no longer valid could process a valid charge back. The transactions they stole from me were paid in 2017 by a customer and from my other credit card. Be aware they are crooks. Every retailer knows that a charge back must have a plaintiff and that plaintiff has to have standing to request the chargeback. In addition, it requires a valid transaction. Since the card was closed in 2015 it is hard to see where the vaild transaction could have occurred for 2017 charges charged to a different credit card. BE CAREFULL THEY WILL STEAL FROM YOU.
Hello Joel,
Thank you for this information.
I'm sorry about the card being charged despite its closure. To explain, when you used it back in 2015, the card details were recorded in your Billing Agreement which made it as verified funding source wherein auto-payments can be made. This is enabled either through the registration of the card details as the verified payment source of your Freelancer.com account or it can be done with the processing of your initial deposit through our deposit page. With this Billing Agreement in place, you authorize the system to draft funds from your card once the balance in your Freelancer.com account is unable to cover the membership plan fee, project fees or upgrades, or the creation of a Milestone Payment. This feature provides you with an easy and convenient way of dealing with your projects without manually depositing funds into your account.
You can refer to this article from our Support Center regarding the Billing Agreement: https://www.freelancer.com/support/Payments/why-was-i-billed-automatically?keyword=biled.
Although, I can assure you that the said card details have already removed as a preventive measure.
At this point, since the card was already closed and it may no longer be possible to cancel chargeback claim that was filed by the bank, I've decided to lock those deposits since the chargeback is inevitable. That being said, you currently have an outstanding balance of $28.81 USD which is from the $25 USD Project fee of the project "UJAT CARECUBE" and partially from your $107.4 USD Plus annual membership. These were formerly paid by those deposits which are being charged back.
Finally, I have already lifted your account limitation. However, if in case your account gets limited again once the bank makes the final verdict to chargeback those two deposits, please let me know so that I can immediately lift the limitation.
Thank you for your patience and cooperation. If you wish to raise additional concerns, please let me know or you can send an email to "[email protected]."
