Complaint Review: FREEWAY CHEVROLET - Chandler Arizona

Try the edmunds forums. They have a pretty good feel for real world trade values, and actual selling prices.

Yes, there are companies that use sales training to increase their gross. I've been to one company's training that you haven't listed yet. Just curious how these dealerships are supposed to stay in business when you preach that they should sell the cars for what they pay for it. I don't scam people. However, I will definitely let people walk long before I let a salesman take a person on a test drive in 5 different colors on the exact same color. Something most shoppers don't think about is we know that a customer that plays a ton of games with us and verbally abuses the staff will give us a bad survey regardless of what we do. That will cost us a lot more in allocation and incentives than the 300-400 net profit we would have made. My advise to shoppers is always do your research first. Then find a salesman you like and likes you. Best way to do this is not buy the car on the first day. See if they call you hte next day. If so, and the numbers work, go buy the car from them. If the salesman likes you, he'll work harder for you. Don't be so hung up on whether the dealer makes a profit. If you've done your research, you'll know what a fair number is.

Hey Gp My name is Stick I am a Consumer Advocate here on this web site. Let me take some time and post some info you might be able to use. Once you find a car you like at a dealer, YOU NEVER show any excitement that they have what you want. You walk their lot and if you notice that they have what you want to the T KEEP walking, look at all others on the lot. If you want a white truck, test drive a black truck. Then go find a red truck, test drive it. Once you get back to the deal from the second test drive, go in and buy a cold drink. Make the salesperson think they do not have what would make you happy. Go back out on the lot and go test drive a pink truck or a green/red truck. Then once you get back from the third test drive. Start waking to your car as if you are going to go home and ask the sales person, "Hey that's all you have as far as inventory?" Then say you only have one truck that I would even consider and that's ONLY if the numbers are REAL good! Then ask him if his boss has a REAL SHARP PENCIL. Tell your sales person that you are willing to look at ONE SET OF NUMBERS then you walk. You never tell a sales person that you have your own financing, Bad thing to do. many car dealers make so much more money in their F&I department getting car buyers car loans. You telling the car dealer that you have your own banking in place just CRAPS them out. And as for "verbal contracts" you can lay all of them in your bird cage. They mean NOTHING! How can you hold a car dealer's feet to the fire on a verbal contract? Now lets talk about the "You pay what we pay" It's a PLOY in my eyes. Many car makers offer this because they know their sales numbers are going in the toilet. Many car buyers are waiting until a bigger slection of Hybrid cars are on the market. Many car makers do NOT want you to wait. They want you to buy the big gas HOGS NOW! They need to make more room for the new HYbirds that you will soon want and NEED in a BIG WAY. High gas prices are here to stay and they all know it. They need this to entice car buyers to slide down to their SLED SHOW. You don't see Honda, Nissan or Toyota offering a YOU PAY what WE PAY program. Be very careful as to what you buy. One day you will be complaining BIG TIME as to how much it will cost you to fill your tank. Trust me I work in the energy industry. Next, you never tell a sales person that you are only willing to pay $25,000 OTD. You say That's Not good enough. Get up and walk to your car. The closer you get to your car their numbers will go DOWN. If they don't and you still do NOT like their numbers, KEEP WALKING! When a sales person says "Done deal" over the PHONE, Don't take that to ANY BANK. A commitment over the phone means NOTHING. When a sales person says something that you want to hear over the phone, it is only used to get you to slide down to the SLED SHOW Verbal contracts are NOT binding in the state of Arizona. Nor do you have a 3 day cooling off period were you can bring back a car in 3 days if you think you can get a better dealer else where. NO 3 DAY in AZ. When a sales person is in a hurry you need to think twice as to what you are about to sign. BEND OVER the BIG one is coming if sales person is in a hurry. Your first sales person might have been told to STEP ASIDE because the desk manager felt they lost control of you. If a sales person is pushed out of the way and someone NEW comes in to play, you are IN TROUBLE. It's called MOVE OUT THE WEAK and bring in the STRONG! Many do this to regain control of the customer and push them back into a more profitable car deal for the car deal. Many car dealers train their sales people to squeeze you until you POP or DROP. Maybe one day I can find a good writter that is willing to bring my info to all car buyers. Hey Gp did you know that there are compies that go from car dealer to car dealer and train car dealers and their sales people HOW to take more of your money?

Hey Gp My name is Stick I am a Consumer Advocate here on this web site. Let me take some time and post some info you might be able to use. Once you find a car you like at a dealer, YOU NEVER show any excitement that they have what you want. You walk their lot and if you notice that they have what you want to the T KEEP walking, look at all others on the lot. If you want a white truck, test drive a black truck. Then go find a red truck, test drive it. Once you get back to the deal from the second test drive, go in and buy a cold drink. Make the salesperson think they do not have what would make you happy. Go back out on the lot and go test drive a pink truck or a green/red truck. Then once you get back from the third test drive. Start waking to your car as if you are going to go home and ask the sales person, "Hey that's all you have as far as inventory?" Then say you only have one truck that I would even consider and that's ONLY if the numbers are REAL good! Then ask him if his boss has a REAL SHARP PENCIL. Tell your sales person that you are willing to look at ONE SET OF NUMBERS then you walk. You never tell a sales person that you have your own financing, Bad thing to do. many car dealers make so much more money in their F&I department getting car buyers car loans. You telling the car dealer that you have your own banking in place just CRAPS them out. And as for "verbal contracts" you can lay all of them in your bird cage. They mean NOTHING! How can you hold a car dealer's feet to the fire on a verbal contract? Now lets talk about the "You pay what we pay" It's a PLOY in my eyes. Many car makers offer this because they know their sales numbers are going in the toilet. Many car buyers are waiting until a bigger slection of Hybrid cars are on the market. Many car makers do NOT want you to wait. They want you to buy the big gas HOGS NOW! They need to make more room for the new HYbirds that you will soon want and NEED in a BIG WAY. High gas prices are here to stay and they all know it. They need this to entice car buyers to slide down to their SLED SHOW. You don't see Honda, Nissan or Toyota offering a YOU PAY what WE PAY program. Be very careful as to what you buy. One day you will be complaining BIG TIME as to how much it will cost you to fill your tank. Trust me I work in the energy industry. Next, you never tell a sales person that you are only willing to pay $25,000 OTD. You say That's Not good enough. Get up and walk to your car. The closer you get to your car their numbers will go DOWN. If they don't and you still do NOT like their numbers, KEEP WALKING! When a sales person says "Done deal" over the PHONE, Don't take that to ANY BANK. A commitment over the phone means NOTHING. When a sales person says something that you want to hear over the phone, it is only used to get you to slide down to the SLED SHOW Verbal contracts are NOT binding in the state of Arizona. Nor do you have a 3 day cooling off period were you can bring back a car in 3 days if you think you can get a better dealer else where. NO 3 DAY in AZ. When a sales person is in a hurry you need to think twice as to what you are about to sign. BEND OVER the BIG one is coming if sales person is in a hurry. Your first sales person might have been told to STEP ASIDE because the desk manager felt they lost control of you. If a sales person is pushed out of the way and someone NEW comes in to play, you are IN TROUBLE. It's called MOVE OUT THE WEAK and bring in the STRONG! Many do this to regain control of the customer and push them back into a more profitable car deal for the car deal. Many car dealers train their sales people to squeeze you until you POP or DROP. Maybe one day I can find a good writter that is willing to bring my info to all car buyers. Hey Gp did you know that there are compies that go from car dealer to car dealer and train car dealers and their sales people HOW to take more of your money?

Hey Gp My name is Stick I am a Consumer Advocate here on this web site. Let me take some time and post some info you might be able to use. Once you find a car you like at a dealer, YOU NEVER show any excitement that they have what you want. You walk their lot and if you notice that they have what you want to the T KEEP walking, look at all others on the lot. If you want a white truck, test drive a black truck. Then go find a red truck, test drive it. Once you get back to the deal from the second test drive, go in and buy a cold drink. Make the salesperson think they do not have what would make you happy. Go back out on the lot and go test drive a pink truck or a green/red truck. Then once you get back from the third test drive. Start waking to your car as if you are going to go home and ask the sales person, "Hey that's all you have as far as inventory?" Then say you only have one truck that I would even consider and that's ONLY if the numbers are REAL good! Then ask him if his boss has a REAL SHARP PENCIL. Tell your sales person that you are willing to look at ONE SET OF NUMBERS then you walk. You never tell a sales person that you have your own financing, Bad thing to do. many car dealers make so much more money in their F&I department getting car buyers car loans. You telling the car dealer that you have your own banking in place just CRAPS them out. And as for "verbal contracts" you can lay all of them in your bird cage. They mean NOTHING! How can you hold a car dealer's feet to the fire on a verbal contract? Now lets talk about the "You pay what we pay" It's a PLOY in my eyes. Many car makers offer this because they know their sales numbers are going in the toilet. Many car buyers are waiting until a bigger slection of Hybrid cars are on the market. Many car makers do NOT want you to wait. They want you to buy the big gas HOGS NOW! They need to make more room for the new HYbirds that you will soon want and NEED in a BIG WAY. High gas prices are here to stay and they all know it. They need this to entice car buyers to slide down to their SLED SHOW. You don't see Honda, Nissan or Toyota offering a YOU PAY what WE PAY program. Be very careful as to what you buy. One day you will be complaining BIG TIME as to how much it will cost you to fill your tank. Trust me I work in the energy industry. Next, you never tell a sales person that you are only willing to pay $25,000 OTD. You say That's Not good enough. Get up and walk to your car. The closer you get to your car their numbers will go DOWN. If they don't and you still do NOT like their numbers, KEEP WALKING! When a sales person says "Done deal" over the PHONE, Don't take that to ANY BANK. A commitment over the phone means NOTHING. When a sales person says something that you want to hear over the phone, it is only used to get you to slide down to the SLED SHOW Verbal contracts are NOT binding in the state of Arizona. Nor do you have a 3 day cooling off period were you can bring back a car in 3 days if you think you can get a better dealer else where. NO 3 DAY in AZ. When a sales person is in a hurry you need to think twice as to what you are about to sign. BEND OVER the BIG one is coming if sales person is in a hurry. Your first sales person might have been told to STEP ASIDE because the desk manager felt they lost control of you. If a sales person is pushed out of the way and someone NEW comes in to play, you are IN TROUBLE. It's called MOVE OUT THE WEAK and bring in the STRONG! Many do this to regain control of the customer and push them back into a more profitable car deal for the car deal. Many car dealers train their sales people to squeeze you until you POP or DROP. Maybe one day I can find a good writter that is willing to bring my info to all car buyers. Hey Gp did you know that there are compies that go from car dealer to car dealer and train car dealers and their sales people HOW to take more of your money?

Hey Gp My name is Stick I am a Consumer Advocate here on this web site. Let me take some time and post some info you might be able to use. Once you find a car you like at a dealer, YOU NEVER show any excitement that they have what you want. You walk their lot and if you notice that they have what you want to the T KEEP walking, look at all others on the lot. If you want a white truck, test drive a black truck. Then go find a red truck, test drive it. Once you get back to the deal from the second test drive, go in and buy a cold drink. Make the salesperson think they do not have what would make you happy. Go back out on the lot and go test drive a pink truck or a green/red truck. Then once you get back from the third test drive. Start waking to your car as if you are going to go home and ask the sales person, "Hey that's all you have as far as inventory?" Then say you only have one truck that I would even consider and that's ONLY if the numbers are REAL good! Then ask him if his boss has a REAL SHARP PENCIL. Tell your sales person that you are willing to look at ONE SET OF NUMBERS then you walk. You never tell a sales person that you have your own financing, Bad thing to do. many car dealers make so much more money in their F&I department getting car buyers car loans. You telling the car dealer that you have your own banking in place just CRAPS them out. And as for "verbal contracts" you can lay all of them in your bird cage. They mean NOTHING! How can you hold a car dealer's feet to the fire on a verbal contract? Now lets talk about the "You pay what we pay" It's a PLOY in my eyes. Many car makers offer this because they know their sales numbers are going in the toilet. Many car buyers are waiting until a bigger slection of Hybrid cars are on the market. Many car makers do NOT want you to wait. They want you to buy the big gas HOGS NOW! They need to make more room for the new HYbirds that you will soon want and NEED in a BIG WAY. High gas prices are here to stay and they all know it. They need this to entice car buyers to slide down to their SLED SHOW. You don't see Honda, Nissan or Toyota offering a YOU PAY what WE PAY program. Be very careful as to what you buy. One day you will be complaining BIG TIME as to how much it will cost you to fill your tank. Trust me I work in the energy industry. Next, you never tell a sales person that you are only willing to pay $25,000 OTD. You say That's Not good enough. Get up and walk to your car. The closer you get to your car their numbers will go DOWN. If they don't and you still do NOT like their numbers, KEEP WALKING! When a sales person says "Done deal" over the PHONE, Don't take that to ANY BANK. A commitment over the phone means NOTHING. When a sales person says something that you want to hear over the phone, it is only used to get you to slide down to the SLED SHOW Verbal contracts are NOT binding in the state of Arizona. Nor do you have a 3 day cooling off period were you can bring back a car in 3 days if you think you can get a better dealer else where. NO 3 DAY in AZ. When a sales person is in a hurry you need to think twice as to what you are about to sign. BEND OVER the BIG one is coming if sales person is in a hurry. Your first sales person might have been told to STEP ASIDE because the desk manager felt they lost control of you. If a sales person is pushed out of the way and someone NEW comes in to play, you are IN TROUBLE. It's called MOVE OUT THE WEAK and bring in the STRONG! Many do this to regain control of the customer and push them back into a more profitable car deal for the car deal. Many car dealers train their sales people to squeeze you until you POP or DROP. Maybe one day I can find a good writter that is willing to bring my info to all car buyers. Hey Gp did you know that there are compies that go from car dealer to car dealer and train car dealers and their sales people HOW to take more of your money?

When I first started posting on Ripoffreport I was informed this was not an internet Message Board, but rather a site dedicated to helping people resolve issues when they feel they have been wronged. More often than not of late the responses have all been 'post' style, with people chiming in with different variations of 'Car dealers suck' or long-winded posts about other Rip off reports which have little or no bearing on the issue at hand. Of course, this initial post isn't so much a 'ripoff' report as a complaint about a dealership. It's questionable as to if this could really be called a rip-off as the original author didn't actually do business with the business in question. However, the information about how his attempted purchase was handled is valuable enough to warrant the listing. Bottom line, when you're dealing with Car Dealerships you want to have a face-to-face meeting. Any time someone tries to buy a car over the phone, mistakes are made. Perhaps this was bait-and-switch, but if it was, it's a pretty piss-poor attempt on the dealer's part. Sounds to me like there were just too many cooks in the soup and someone screwed up somewhere along the line. Add to that a pushy salesperson making a situation worse by trying to be 'helpful' and now all you have is a deal written for the competition and a pissed off consumer. Were you sitting in the dealership the entire time this never would have happened. In this scenario what SHOULD have happened was the internet sales person should have advised you to come in immediately and fill out a purchase order and for THEM to fax a SIGNED purchase order to your bank and have the check ready the following day for you to pick up your truck. This would have solved all the issues, or at the very least, brought them to light before you had the hassle of dealing with cancelling the deal with your lender and insurance company. Communication is always the issue at a dealership, and doing things over the phone only makes it worse. I'm not trying to say it's the right way to do things, but it is the way it's done.

Paul, do you always blame the VICTIM when you offer your condescending viewpoints? Does it make you feel better than those who have been taken advantage of? Why can't you offer advice without mocking the original poster? You do this just about every time! If you can't offer something constructive to those in need, don't weigh in with anything at all. People look here for help, they don't need someone like you kicking sand in their faces.

See on this planet, there is one constant that you can always count on. Car dealerships will always try to cheat you. That's how they do business here. They're trained in deception. On any given deal, they have a half-dozen scams working all at the same time. As you see, they will lure you in with false pricing, only to force you to pay much more once you arrive. Business as usual. This is a known constant in the universe. I guess you must have come from a galaxy far, far away. You'll get used to this after you've been here for a while.