Carolyn
Chicago,#2REBUTTAL Individual responds
Wed, January 07, 2009
For six years, I have been penning weekly beauty columns for major newspapers as well as my own website, PrettyCity.com. I've tried literally thousands of products and I recommend the ones I love. It's not an advertisement; it's a beauty column--which implies the opinions expressed are mine. And again, I am recommending a product that I personally tried and loved! I think it's safe to say that no two women are identical and clearly, this product did not please the consumer who submitted this rant. That said, I'll keep penning my columns and recommending the products that work for me.
Jan51
arvada,#3Author of original report
Tue, August 14, 2007
During the time I filed my complaint, Freeze-24-7 sent an e-mail stating they would refund my money on return of the products. My apologies to freeze 24-7. I should have given them more time to respond. They should update their website to reflect that they care about customer satisfaction. Had they not posted "no refunds" I wouldn't have written this complaint.