- Report: #1252070
Complaint Review: Freight Center - Nationwide
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Author Not Confirmed
Why?
Freight Center
Nationwide, USA
Phone:
(800) 716-7608
Web:
freightcenter.com
Categories:
Business Rating:
(0)
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Freight Center Fraud Palm Harbor Florida
Extremely rude, unhelpful customer service, confusing policies. I was trying to set up a freight shipment for two items I ordered on etsy. When I filled out the form I got to the section that asked about packaging and I selected "boxed" thinking that meant they would box the items I was having shipped. Apparently that wasn't the case as I found out after I'd called, so I called to see what my other options were. Adding the option to have my two things packaged were going to cost. The customer "care" member, Diana, told me it'd be another $500-$600. Since that's twice what I paid for the units, I decided to cancel. I was told I'd have to cancel online and that there would be a 30% "restocking fee" since the order had already been processed. Diana informed me she'd spoken to the supervisor and he'd already said no in regards to giving me a full refund. I asked if I could speak to the supervisor and she said "No, he's busy and he's leaving in 15 minutes." When I said I'd wait she told me I couldn't tie up the line and then she basically hung up on me. So now this shady company is just keeping $90 of my money for doing nothing. Thanks, guys, I'll never be using your service again - Should have read all of the bad reviews there are on the internet already about this company.
