- Report: #1288457
Complaint Review: Frigidaire - Nationwide
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Frigidaire
Nationwide, USA
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Frigidaire SOLD ME A LEMON AND REFUSE TO MAKE GOOD ON IT Atlanta GA
Over a year ago I purchase a Frigidaire dishwasher (SN-TH44838255). 4 months into having this product it displayed a UO error. I contacted Frigidaire to request service. during the space of 6 months, Frifidaire have replaced the Control Board (TWICE), the Vent Fans (TWICE), and the Warring Hoariness (TWICE). I have spoken to a manager (so called) by the name of Daniele L. who told me that there is no one higher in the company I can speak with to rectify this problem. I expressed my frustration to Danielle L and requested that the product be replaced. However, Daniele states their techs claimed the product can be fixed.
8 MONTHS lated after the warranty have expired, Hours lost from my job and I am left washing dishing by hand I am then talked into purchasing an extended warranty in which I can request for a replacement after one month if a service tech states the product cannot be repaired. Well, I am still having THE EXACT SAME PROBLEM and Frigidaire still refuses to replace the product even after the field service tech suggest the Product CANNOT BE FIXED and a tech on the phone gave a code to the field service tech to have the product replaced. CONGRATULATIONS Frigidaire. YOU SOLD ME A LEMON, LIED TO ME AND HAVE SUCCESSFUL WAITED ME OUT.
I understand you are a large company with plenty of resources but I am not. I am simply a consumer who cannot afford to spent money without feeling and seeing the impact of it on my family. FRIGIDAIR have truly left me with a lasting distaste for its company.
Ernest I.
