- Report: #1366951
Complaint Review: Frigidaire/Electrolux - Augusta Georgia
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Frigidaire/Electrolux
Augusta, Georgia, USA
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Frigidaire/Electrolux Refrigerator issues since it was purchased, 8 service calls before it was a year old Augusta Georgia
I had purchased my refrigerator on May 16, 2016. Within 2 weeks of purchasing, I had ice maker issues. My ice maker stopped producing ice. I had made 3 service calls before December 2016 just for the ice maker alone. Each time the service representatives had replaced a gasket, due to condensation and icing over under the ice maker. Finally at the end of Decemeber when I put in yet another call, the service representative put in to replace the ice maker. I had to wait just about 6 weeks until the service representative received the parts. Finally the ice maker was replaced. Yet another call was made in March due to the ice maker stopped working again.
When I called for service, Lowes requested a new appliance for me but Frigidaire denied the request and said that they will send somone out to service my appliance as many times as it takes but will not replace my appliance. I had 2 service calls within a 1 month period and just made another making my 3rd service call all together within a 1 month period. When I put in my most recent service call, Lowes put in yet another request to have a new appliance given to me and we are still awaiting a response. Meanwhile, I had to call Frigidaire to make a service call because their representative put in my purchase date of April 1, 2016 instead of May 16, 2016, they cou;d not make me a service appointment until they validated my purchase date even though I told the representative I had just emailed it to them. She said it would take 24-48 hours for their system to be updated and that I had to wait until then to make a service appointment.
The customer service department lacks customer service skills and compassion to the customers who had purchased lemon appliances. The customer representative continued to talk over me when I asked for a supervisor, then placed me on hold without telling. When she got back on the line she continued to tell me that she could do nothing for me and continue to go down the path that it takes 24-48 hours to upload into their system. This company is very frustrating and does not stand behind the quality of their products that they say they do. I have seen up 868 complaints in Consumer affairs, assuming all complaints are valid, that everyone seems to be having issues with the icemakers in the Frigidaire model refridgerators. Yet these refrigerators are still being sold in stores and have not been recalled or taken off the market and consumers are still having issues with their applainces.
Do not purchase a Frigidaire refrigerator if you do not want your money wasted or stress with having to deal with trying to get a new appliance or dealing with service issues. They will not give new appliances and once your 1 year limited warranty is up the issues do not go away and if you did not purchase your extended warranty then you are out of the money and a refrgierator because with all the issues you will endure, it would just be easier to throw it away and purchase a more reliable product that you do not have to waste your time on.
