Michael6076
Burke,#2Author of original report
Mon, March 24, 2008
Although I have requested that Ripoff Report remove my negative posting, they have refused, citing their agreement that all posters must agree to, once the report is submitted. Since my initial posting with Ripoff Report, I have been in frequent contact with Mr. Rich Harrold, of Frontline Solutions, who has been really helpful to me. Now, I feel that he is sincere in his offer to help me find employment. I appreciate that Ripoff Report provided a vehicle for me to air my initial grievances with Frontline Solutions however, I do believe that companies can and do change when errors in customer service are revealed to them. Frontline Solutions has corrected the errors that caused me to submit the negative posting and has since provided me with continuous courteous, friendly and competent service. Now, I believe that they do not deserve the continued negative publicity that this posting has caused. The staff at Ripoff Report should also practice good customer service by ensuring that companies like FrontLine Solutions are not given a permanent black eye.
Michael6076
Burke,#3Author of original report
Tue, November 13, 2007
I received an e-mail and a phone call from Mr. Rich Harrold, informing me that there was a major disconnect between him and his customer service personnel. Mr. Harrold sincerely apologized and said that, despite my negative posting, he would maintain my information and would continue to keep me in mind for future job opportunities. I am impressed with his apology and withdraw all of the negative press that I have given him and his company.