TicketGuy55
United States of America#2Consumer Comment
Wed, June 23, 2010
another thing I noticed on your follow up... you stated that this would have never happened if you didn't visit front row king... yes it would have! there are thousands of ticket websites that all network together. if you didn't find those exact tickets on front row king, you would have found them on a different website and the SAME THING would have happened. this is 100% not the fault of front row king. your frustration and negative comments should be projected at the texas based corporate tickets! if i were you, i would not slander front row king.
TicketGuy55
United States of America#3Consumer Comment
Wed, June 23, 2010
i'm not affiliated with either side here but i am in the ticket industry.
first thing first... if you bought a tea kettle from ebay and it was dented, you wouldn't file the report about ebay, you would file it against the seller. your claim should not be about frontrowking.com, it should be filed against corporate tickets!
another thing.... you should notice that the website clearly has a policies page, disclaimer page, contact us page and a ticket guarantee page... you could have clearly contacted front row king or front row king's customer support right from their site. the policies and disclaimers clearly read:
"Front Row King acts as an intermediary between buyers and ticket sellers"
a copy of that is also included on the checkout page and you are required to check a box stating that you have read and agree to those terms.
so you should be aware when buying and know that front row king is NOT at fault here. corporate tickets is the one this complaint should be filed against.
Front Row King
United States of America#4UPDATE Employee
Mon, January 18, 2010
Hello and sorry you had a less than excellent experience with Front Row King. We assure you that we are not out to hurt anybody.
First off, we do not recall getting any correspondence from you via our customer support line. Any issues should be directed to us on our Contact Us page on our website.
Also, we have a disclaimer / terms which describes how tickets are offered and supplied.
As you know, there are many ticket brokers online. If you are looking for tickets, each broker can not offer tickets to all events unless we network with other brokers. This helps deliver the most tickets and broadest coverage of tickets online.
We have had thousands and thousands of satisfied customers and we are not pleased to think that one sour ticket broker in Texas should cause us to have a bad reputation. The companies that fulfill the ticket orders are supposed to abide by rules and standards which it appears they did not. If that is the case, please contact us and we could have handled it quickly and professionally.
It sounds like your complaint should not be directed towards us, but the company that is responsible for fulfilling the order. Further more, we would have helped you by contacting the corporate company and filing a complaint on your behalf.
We are sorry for your bad experience and we can only express that we supply the tickets through many brokers and we also do not know where the tickets are coming from. Many sites online (including Amazon) use drop shipping, affiliate programs and other stores to sell merchandise, this allows for a much larger market.
A case like this is very rare and we would love the opportunity to make your next experience with us an enjoyable experience. We're an accredited ticket company with a very positive track record.
lb123
lindenhurst,#5
Tue, September 01, 2009
Thankfully, I recieved updated tracking information via fedex and a package with the refund check promised by Corporate Tickets/Mr.Hrbacek is on its way. Hopefully, this matter is resolved and the check does not bounce.