- Report: #1393585
Complaint Review: FrontGate Tickets - Austin Texas
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FrontGate Tickets
5812 Trade Center Dr Austin, 7744 Texas, USA
Phone:
(512) 389-0315
Web:
frontgatetickets.com
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FrontGate Tickets Ticket Errors, False Charges, No Support, No Responsibility for their own mistakes Austin Texas
Their ticket process is - well for want of a better description - a complete ripoff (literally).
I attended the Outside Lands festival this year - planning to buy tickets for Sunday Only. FrontGates phone app tacked on an extra day - Friday - which didn't appear anywhere until after I clicked the "Purchase" button.
FrontGate was the ticketing agency for Outside Lands, but if you plan on going, do NOT use them! They tacked on that unrelated Friday (we bought VIP tickets for Sunday only as stated above). You can say it was my mistake if you'd like, but either way both FrontGate and Outside Lands we're completely uncooperative in trying to rectify the error.
I called Front Gate immediately after the false purchase went through, but the ticket agency sent me to Outside Lands saying they had a "strict no refund policy". Outside lands referred me back to Front Gate saying they handled all ticket issues. After emails, phone calls, and bouncing back and forth, I was sent a final email saying "Why don't you give your tickets to a friend". Just one problem, I live in Ventura and didn't know anyone going up to the festival on a Friday.
So I referred the matter to my credit card company (Visa) which also denied my dispute saying that it wasn't for an "incorrect amount" but only for a "correct amount" that appeared on the receipt (however improperly).
So now I'm out nearly $800 dollars (yes - that's eight hundred dollars) for a day I couldn't attend and tickets I couldn't give away or sell pending resolution of the dispute.
So I give FrontGate an F- for both customer service and technology. By the way, there is no way to contact Outside Lands directly to dispute the charges or make any corrections. If anything goes wrong - you're just SOL.
