Marketingmikec
Jacksonville,#2Consumer Suggestion
Wed, August 20, 2008
I was searching on the internet for more great information from Matt Bacak and discovered this. I was sickened that someone would try to bring Matt down like this. The guy is a really good guy and has alot of great stuff to share with everyone. That's why there isn't really anything bad out there about his except this post. The real person getting treated bad is Matt Bacak because someone didn't read. It really sounds like someone is on a rampage just waiting to find a reason to take someone down no matter who they are. I've bought many of his products and will continue to do so despite this report. I purchased the same exact thing that Yvonne is talking about. Sounds like I even bought it on the same exact day. It was the best dollar I had ever spend online. When you log in to the private area he gives you tons of content, videos, downloads, audios, and free software. He even updates it frequently for free. Yes, there was a membership part to this deal. But, it was clearly spelled out all over the place. When I got the email from Matt about buying this he was very upfront about it in his promotional email. I do recall that Matt did in fact tell me many times about the continuity program on his sales letter and on his order form. He also emailed me after I purchased and thanked me. That email told me about the continuity again. And when he sent the first free issue in the mail it had a big note stuck to the front cover reminding me again about the charge and how to get off the billing. Who in the world could miss that? That's what reminded me to reach his office and when I had a very pleasing experience talking to someone. They gave me no hassles at all to get off the future billings. My experience with Matt's companies have always been enjoyable. My experience about recurring billing deal was very pleasing. I had no problems at all getting off it. Not only was it nice looking and outstanding information but best part was that when I called his office to cancel someone answered the phone and passed me over to some guy named Nesbit who took care of it for me right away.
Nicole
Duluth,#3UPDATE Employee
Wed, August 20, 2008
Hi Yvonne, I check Matt Bacak's email boxes and do customer support on the Dirt Newsletter. I have spoke with the team and we don't find any emails from you. I do my best to make sure that all Matt's customers get taken care of quickly. I do goof up occasionally - But I'm human. But, I religiously save every email that Matt gets so I can use it for future reference because Matt is always checking on me to make sure that customers are all ok. He cares about his customers more then anyone I have ever worked for. I'm very sorry that this happened. As soon as Matt came across this report he made sure we refunded you as soon as possible and made everyone on the team stop and look through our emails to see if for some reason we missed over your email. I'm sorry but we never found any emails from you. We are also pulling our call logs to see if we have any record of you calling in. Also regarding the merchant account, A direct quote from the merchant bank, "We setup the MATT BACAK'S DIRT NEWSLETTER account for the new volume to address the descriptor." In other words, we called our merchant bank/provider and asked how do we make it even easier and clearer for people. They said if we were willing to pay the applicable fees, we could have the merchant account customized for the newsletter. We thought it was a great way to better serve our clients. We brainstormed on a name and decided that having "Matt Bacak and Dirt Newsletter" was as recognizable and descriptive as we could get. We asked if they were certain our phone number would show and they said it absolutely would. They said if a credit card truncated the name, that the subscriber would see "Matt Bacak's Dirt."
Mbacak
Duluth, GA,#4UPDATE Employee
Wed, August 20, 2008
At 5:30 this afternoon I found what you wrote on Rip off report about me and my company. I immediately asked my customer support staff to refund all your money and look for any emails from [email protected] in there accounts. We never found anything. Can you please forward the email you sent :-) But, I assure you that you have been refunded and will see it appear back in your account soon. I'm personally looking into this further to see what exactly happened because we always take care of all requests quickly.