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  • Report:  #191356

Complaint Review: Frontier Pharmacies - frontierpharmacies.com - Weston Florida

Reported By:
- Canton, Ohio,
Submitted:
Updated:

Frontier Pharmacies - frontierpharmacies.com
1940-3 North Commerce Pkway Weston, Florida, U.S.A.
Phone:
866-385-5090
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Placed order with what appeared to be a legit pharmacy on 4-15. Never heard from them or received the product. Have emailed them many, many times, but never received a reply. Anytime you call their "customer service #", you get the same recording.

My credit card has been charged, which I will be having removed on Monday. At this point, I'm also assuming their mailing address is bogus. If Frontier Pharmacy is a legitimate pharmacy, why won't they return emails or answer their phones?

Suzanne

Canton, Ohio
U.S.A.


4 Updates & Rebuttals

Denise

Weston,
Florida,
U.S.A.
Response Frontier Pharmacies

#2UPDATE Employee

Tue, May 16, 2006

Frontier Pharmacies is a Florida licensed and Square Trade Approved mail order pharmacy. All prescriptions received, are first verified for authenticity, making sure that there is a valid, face-to-face relationship between the patient and the physician. It is not until we have validated the prescription that the medication is then mailed out. There are only 2 charges that a customer of Frontier Pharmacies would receive on their credit card statement. The first is an initial non-refundable $19.95 processing fee that is applied to cover the costs accrued through the verification process, and in turn to allow for us to keep our medication prices low. The second is a charge for the medication; charged once a verified prescription has been received by the patient's primary care physician (PCP). Both of these charges will appear on a bank statement as FrontierPharmacies.com. As for customer service, hours of operation are Monday thru Friday 8am - 10pm and on Saturday and Sunday 10am - 4pm. This is Eastern Standard Time. The email address for questions or concerns is [email protected]. There is a full time employee that responds to all emails. As was stated earlier, Frontier Pharmacies is a Florida Licensed and Square Trade.


Denise

Weston,
Florida,
U.S.A.
Response Frontier Pharmacies

#3UPDATE Employee

Tue, May 16, 2006

Frontier Pharmacies is a Florida licensed and Square Trade Approved mail order pharmacy. All prescriptions received, are first verified for authenticity, making sure that there is a valid, face-to-face relationship between the patient and the physician. It is not until we have validated the prescription that the medication is then mailed out. There are only 2 charges that a customer of Frontier Pharmacies would receive on their credit card statement. The first is an initial non-refundable $19.95 processing fee that is applied to cover the costs accrued through the verification process, and in turn to allow for us to keep our medication prices low. The second is a charge for the medication; charged once a verified prescription has been received by the patient's primary care physician (PCP). Both of these charges will appear on a bank statement as FrontierPharmacies.com. As for customer service, hours of operation are Monday thru Friday 8am - 10pm and on Saturday and Sunday 10am - 4pm. This is Eastern Standard Time. The email address for questions or concerns is [email protected]. There is a full time employee that responds to all emails. As was stated earlier, Frontier Pharmacies is a Florida Licensed and Square Trade.


Denise

Weston,
Florida,
U.S.A.
Response Frontier Pharmacies

#4UPDATE Employee

Tue, May 16, 2006

Frontier Pharmacies is a Florida licensed and Square Trade Approved mail order pharmacy. All prescriptions received, are first verified for authenticity, making sure that there is a valid, face-to-face relationship between the patient and the physician. It is not until we have validated the prescription that the medication is then mailed out. There are only 2 charges that a customer of Frontier Pharmacies would receive on their credit card statement. The first is an initial non-refundable $19.95 processing fee that is applied to cover the costs accrued through the verification process, and in turn to allow for us to keep our medication prices low. The second is a charge for the medication; charged once a verified prescription has been received by the patient's primary care physician (PCP). Both of these charges will appear on a bank statement as FrontierPharmacies.com. As for customer service, hours of operation are Monday thru Friday 8am - 10pm and on Saturday and Sunday 10am - 4pm. This is Eastern Standard Time. The email address for questions or concerns is [email protected]. There is a full time employee that responds to all emails. As was stated earlier, Frontier Pharmacies is a Florida Licensed and Square Trade.


Denise

Weston,
Florida,
U.S.A.
Response Frontier Pharmacies

#5UPDATE Employee

Tue, May 16, 2006

Frontier Pharmacies is a Florida licensed and Square Trade Approved mail order pharmacy. All prescriptions received, are first verified for authenticity, making sure that there is a valid, face-to-face relationship between the patient and the physician. It is not until we have validated the prescription that the medication is then mailed out. There are only 2 charges that a customer of Frontier Pharmacies would receive on their credit card statement. The first is an initial non-refundable $19.95 processing fee that is applied to cover the costs accrued through the verification process, and in turn to allow for us to keep our medication prices low. The second is a charge for the medication; charged once a verified prescription has been received by the patient's primary care physician (PCP). Both of these charges will appear on a bank statement as FrontierPharmacies.com. As for customer service, hours of operation are Monday thru Friday 8am - 10pm and on Saturday and Sunday 10am - 4pm. This is Eastern Standard Time. The email address for questions or concerns is [email protected]. There is a full time employee that responds to all emails. As was stated earlier, Frontier Pharmacies is a Florida Licensed and Square Trade.

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