The Fraud Chick
Ethics,#2Consumer Suggestion
Sat, September 28, 2002
Brian, What a cheap, low-down thing to do! Those scoundrels ran out the clock on their own oppressive return policy. Unfortunately for them you have proof that you followed their rules only to be cheated. Take them to small claims court immediately. Gather your documentation and make note of the dates that the returned chips remained at the post office unclaimed. That's fraud on their part and will most likely earn you punitive damages. Ask for a full refund, reimbursement for the mailing fees and phone calls. Don't bother asking for lost wages for having to appear in small claims--but do ask for punitive damages of $500 or more for their dishonest behavior. Your argument will be that: Fry's Electronics counts on honest customers like yourself to follow their rules in order to cheat them. You will ask for punitive damages to punish them for what they did to you and to make them think twice before doing it again. Good Luck!