- Report: #580935
Complaint Review: Fry's Electronics - Tempe Arizona
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Fry's Electronics
2300 West Baseline Road Tempe, 85283 Arizona, United States of America
Phone:
602-445-5100
Web:
www.frys.com
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Fry's Electronics poor customer service, unwilling to provide warranty work, false credit card charges, Tempe, Arizona
This letter is to address two issues that occurred when I had brought a laptop to Frys Electronics under an extended warranty to be repaired.
I brought my laptop to the customer service department around the beginning of Dec 2009 with the main complaint being particles of some kind of debris behind the monitors clear plastic cover. I discussed this with the person at the service department and he told to me that in his opinion something appeared to be wrong with the seal around the LED screen that particles of that size should not be in there and in his opinion it was not just dust. The technician also told me it was his opinion that the seal had somehow been compromised or not installed correctly.
The gentleman then told me he would send it to the Frys repair center to have the monitor looked at and to ensure that the seal was installed properly and nothing had happened to it. He filled out all of the proper paperwork and sent my laptop to be repaired. My laptop also had a secondary issue which was the card reader was jamming, cards were not sliding in and out of the slot smoothly so they would look at that also.
A few weeks later Frys calls me and indicates my computer is ready to be picked up. This is where the problems started.
I went to Frys electronics with the loaner computer to pick up my supposedly repaired laptop. When they brought my computer to the counter and opened it, it was obvious right away they had not fixed the monitor which was my primary complaint and concern. When I asked why they hadnt addressed the problem with the monitor the gentleman couldnt answer and had to get the manager. After looking at the Service Request Order that had gone in with my laptop to be repaired I realized that the man who had taken down all of the information did not write down the entire complaint of the problem with the monitor but he did write: Looks as though there are specs behind the glass without going into any further detail. He didnt write there seems to be dust behind the glass he specifically put specs which is what it looks like, maybe particles from when they put the monitor together.
According to the Service Request Order the repair facility did not even look at the monitor or address that concern. There is a place in the form where the repair technicians explain what they looked at and what they did to repair the computer, there is no note about the monitor at all. When I asked the manager Kathi Cornett why they didnt address the problem because it was documented on the s****.>
