- Report: #1017357
Complaint Review: FTD.com - Internet
Reported By:
Jones -
Grovetown, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
FTD.com
Internet, United States of America
Phone:
1-800-SEND-FTD
Web:
www.ftd.com
Categories:
Business Rating:
(0)
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FTD.com Bait and Switch! Internet
I have used other florist websites in the past, and happened to make the bad decision to change up who I have used in the past to try out FTD.com. I mean, FTD is world known, right? I thought it was a safe bet. I proceeded to order flowers for my mother's 70th birthday.
They give you three options on the flowers - the "good", "better" and "best" bouquets. Naturally, I sprang for the "best". The description of the "best" showed a very nice bouquet - what you would imagine for spending $75. 17 stems is the description - who would have thought that the greenery counted as stems!!!!
Now, I didn't expect exactly what the picture showed, but for $75, I'd expected a very nice bouquet. I also realize that FTD farms the orders out to area florists, but still - you expect what you pay for and a pretty close match to what you picked out on the website.
For $75 - actually more like $90 after all the fees, my mother received a relatively small bouquet with about 10 little pink roses, some alstromeria (maybe 3 stems worth spread around) some blooming yellow "weeds" and a BUNCH of greenery. Sound like $75 worth??? NOT!
I called the 800 number - the girl that answered the phone made an attempt at trying to be helpful, but in the end didn't do anything. I say all this to say - go directly to a florist - FORGET about using a site like this!
They give you three options on the flowers - the "good", "better" and "best" bouquets. Naturally, I sprang for the "best". The description of the "best" showed a very nice bouquet - what you would imagine for spending $75. 17 stems is the description - who would have thought that the greenery counted as stems!!!!
Now, I didn't expect exactly what the picture showed, but for $75, I'd expected a very nice bouquet. I also realize that FTD farms the orders out to area florists, but still - you expect what you pay for and a pretty close match to what you picked out on the website.
For $75 - actually more like $90 after all the fees, my mother received a relatively small bouquet with about 10 little pink roses, some alstromeria (maybe 3 stems worth spread around) some blooming yellow "weeds" and a BUNCH of greenery. Sound like $75 worth??? NOT!
I called the 800 number - the girl that answered the phone made an attempt at trying to be helpful, but in the end didn't do anything. I say all this to say - go directly to a florist - FORGET about using a site like this!
