- Report: #1015106
Complaint Review: FTD.com - Internet
Reported By:
er123456789 -
, , United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
FTD.com
Internet, United States of America
Phone:
Web:
ftd.com
Categories:
Business Rating:
(0)
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FTD.com Failure to Make Deliveries Internet
I ordered a bouquet to be delivered on Valentines Day and
paid the extra charge to have a guaranteed morning delivery. I called today (18 hours after it was
supposed to have been delivered) and was told "no florist picked up the
order." I received no notification
that my order would not be able to be delivered on time, which is completely
unacceptable. When I asked for the
bouquet to be given to me free of charge OR to have my next delivery be free, my offer was countered with a ridiculous proposal to have this now late bouquet delivered for the regular price and then receive a $15 gift card. Again, this is unacceptable, especially considering that I was not even offered reimbursement for the additional shipping
costs (due to being a holiday delivery) and the additional amount paid to ensure morning delivery on the original delivery date.
This is not the first time that I have had a holiday arrangement which failed to be delivered when ordering from FTD - the
previous occasion being this past mothers day.
When the mothers day flowers were not delivered, I was not offered any refund OR gift card of any kind, and the arrangement was delivered 4 days late. During both interactions, I spent over 30 minutes on the phone with customer service and was never given any
incentive whatsoever to remain a customer.
I am astonished at the lack of ability to follow through with deliveries on the most important occasions for a timely delivery, and the complete disregard for any kind of customer appreciation.
bouquet to be given to me free of charge OR to have my next delivery be free, my offer was countered with a ridiculous proposal to have this now late bouquet delivered for the regular price and then receive a $15 gift card. Again, this is unacceptable, especially considering that I was not even offered reimbursement for the additional shipping
costs (due to being a holiday delivery) and the additional amount paid to ensure morning delivery on the original delivery date.
This is not the first time that I have had a holiday arrangement which failed to be delivered when ordering from FTD - the
previous occasion being this past mothers day.
When the mothers day flowers were not delivered, I was not offered any refund OR gift card of any kind, and the arrangement was delivered 4 days late. During both interactions, I spent over 30 minutes on the phone with customer service and was never given any
incentive whatsoever to remain a customer.
I am astonished at the lack of ability to follow through with deliveries on the most important occasions for a timely delivery, and the complete disregard for any kind of customer appreciation.
