Tracy
Coral Springs,#2UPDATE Employee
Thu, May 22, 2003
Dear Emma, In reference to your statement, written proof of what I'd won, this would be a pretty silly phrase with which to begin our conversation, when, in fact, all consumers are told the package price and asked to pay the fees during that one telephone call. You know that to be true in that you are someone we talked with. Consumers are told that they have qualified for a highly discounted holiday - which they have. We make our telephone calls to people who have financially qualified to make a purchase in our price range. We get that information directly from the consumer who responds to our initial e-mail offer. Only when they return the e-mail questionnaire do we make any telephone calls. We assume that when people go to the effort of filling out our form and returning it to us requesting additional information, as you had done, that they are serious about wanting a holiday to the US and that they can afford to take a vacation. Of course there is a charge. It's discounted, but there is a fee. Wed be out of business very quickly if all we did was call around the world to give away free holidays. It's a great concept but not very practical. You filled out an online request form asking to be contacted with details regarding a discounted travel package. We called you, you declined our offer and the telephone call ended. Were sorry you are missing out on a fantastic travel package.