Maureen
Scotland,#2REBUTTAL Individual responds
Sat, May 24, 2003
Dear Tracy, You did not respond to any emails that i sent! the only time you responded was when i was able to get through to you via FAX, the following day. All search engines do not recognise your company but do recognise this site!! i wonder why. We have found your responce VERY rude to say the least and not professional in any form.
Fraud Hammer X
Hammertown,#3Consumer Suggestion
Sat, May 24, 2003
Yes indeed there is a website for these thieves. Its amateur quality and intentional vagueness should be a warning to all not to deal with these flim-flam men and women. Tracy, did you know that when you look up "Fulfillment International" on Google, there is no mention of your "official" site, just links to reports like this one? What does that tell you? It is great mirth that we read your understated lines "We have genuine economic reasons why our highly discounted package must be sold on a non-refundable basis." You do have your reasons, as much as FRAUD and THEFT can be termed "genuine".
Tracy
Coral Springs,#4UPDATE Employee
Fri, May 23, 2003
Dear James & Maureen Lannigan, All contact information was clearly given to you at the time of sale; including our website address which is www.fulfillcorp.com. So for you to say "stupid me they havent got one" is ludicrous when obviously we do. As for your comment "email address keeps bouncing back," I'm very confused as to why you would write this?! We all know your emails were received and responded to promptly.
From: Accounting Dept. - FIC
Date: Thursday, May 22, 2003 11:20:27
To: James*** @aol.com
Subject: Re: Travel package
Dear Mr. Lannigan,
Please be advised that during this tape-recorded conversation of your purchase with our corporate verifier, Gabriel, you most certainly were
informed that you were purchasing the package on a non-refundable basis. As a matter of fact, because you did not speak up so that you could be heard properly, Gabriel had asked you to repeat your acknowledgement of this fact a couple of different times, until you finally were heard properly.
You were given exact details, inclusions, non-inclusions and all related costs concerning your travel package during the taped verification process. With this knowledge and knowing that you were, indeed, purchasing a non-refundable travel package, you may the conscious decision to purchase it. No one, thousands of miles away from you and over a phone line, could
force you to do so, sir.
We have complied with ALL trading standards, Mr. Lannigan. We employ people who make sure that this is the case. This is why we make sure that during the tape-recorded conversation, the customer is fully informed of what they
are purchasing. Why else would we go to such lengths to ask you all of the endless amount of questions that we do when you purchase? We make sure that there are absolutely no discrepancies in what you're understanding concerning the terms and conditions of the package. You had verbally acknowledged each and every term and condition of the travel package, and in doing such, the purchase was completed.
When you purchased your holiday package, we also guaranteed you that your hotel rooms and ship space will be provided on your chosen dates and set aside the inventory for you and your family. We do offer an additional benefit to the customer by allowing you to change your travel dates at no additional charge so long as you give us at least 90 days advance notice. We take on the responsibility of re-booking the hotel and cruise cabin inventory at our expense. That is why we must sell the holiday package on a non-refundable basis, which, again, was verbally agreed to by you during the tape-recorded conversation of your purchase with our corporate verifier.
We will be happy to assist you with any further questions and look forward to traveling you and your companion in the future. Please feel free to
e-mail our Customer Service Department should you need any further assistance at [email protected]. Thank you.
Sincerely,
Accounting Department
Fulfillment International Corporation
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