This company continues to solicit business even though they are not licensed to do so. Unreal. They are still withholding at least 11 boxes of mine. I suspect theft based on what I know the contents are (were).
My initial experience with George was very positive. He walked me through the quote process, answered all my questions in a polite and professional manner, and returned phone calls when I left messages.
The movers (2) arrived on August 29th for a move from the metro Boston area to San Francisco, CA. The driver was helpful and walked me through the process and documented my inventory. The cost exceeded the estimate for reasons that could not be articulated. Oh, and they arrived in a Budget rental truck and were clearly contractors, NOT employees. The untruths continued to build from there.
I was told during the initial quoting process that this would take 17-21 days. I followed up for an ETA daily, multiple times a day beginning September 9th when I arrived in San Francisco. For the first 2 weeks I got the runaround ("your stuff will be loaded and sent within the next few days" followed by "truck issues that are beyond our control"). I even enlisted family members to help hound these people because a single person cannot make this a full time job, which it became. I can count on 2 fingers how many times I actually received a return phone call despite always being told "I'll call you back in (insert random # here) hours". So on top of everything else customer service is nil.
The first time I was given the "driver's" name an cell #, I quickly learned that was bad information. Not only was this person not a driver, but he did not have my things nor was he heading to the west coast. In fact, I was given the # of another dispatcher God-knows-where. I believe this was a tactic to get me off their back for a half day. I later talked to this person again and he asked "what company are you working with because I work with so many?".
Once a driver was assigned and the truck en route, the final amount due continued to rise. Why? Again, no one could articulate that very well, and there was NO NEW INFORMATION about my destination or situation that would suggest they didn't factor something into the original quote. Driver arrived days after due date and still wanted more $ upon delivery than was agreed. Also made me sign the delivery form before he even opened the truck. And guess what?? SEVERAL boxes are missing from the delivery. FSVL's response? Mum so far, but we'll find out. I have filed a formal complaint on the FMCSA site and am going down the line with BBB, etc.
Moving is a stressful time, especially when it's cross country. Do yourself a favor and select ANY other moving company, if that's even what they really are. Go ahead and read all the horrific reviews on the internet about these guys. It's neverending.
