- Report: #22713
Complaint Review: Galaxy Mall - 754 East Technology Ave, Utah
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Author Not Confirmed
Why?
Galaxy Mall
754 East Technology Ave 754 East Technology Ave,, 84097 Utah, U.S.A.
Phone:
888-251-1116
Web:
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Galaxy Mall, Storesonline ripoff, fraud, misrepresented, PURPORTED PROFESSIONALSIM consumer fraud ripoff UtahRip-Off Report Investigation: shows that StoresOnline & iMergent is fulfilling its commitment to provide excellent customer service. Rip-off Report gives StoresOnline a POSITIVE rating in customer support and quality assurance. StoresOnline pledges to resolve complaints and address any issues from the past, present and in the future - committed to 100% satisfaction - whatever it takes say company executives.
I have tried for the past 2 1/2 months to have my site The Formulas operating in such a way as to attract business not turn them away. When I purchased six sites through the Galaxy Mall in May of 2001 I was promised that they would be done professionally and most importantly that they would load in "Lightening Speed". That has not happened. I have complained numerous times and I get the "well it loads for me in 2 seconds" of course it does, their sitting next to the server.
At this point I have lost hundreds of dollars in sales because the Galaxy Mall has not done what they have claimed. When I sent in my material for the web site at the end of March 02, I packaged it in such a way that only 5 graphics maximum would be used so that it would be up and visible in less than 4 seconds. I was lead to believe that the sites would be done from MY SPECIFICATIONS not a CANNED program that they devised. What I got was a site that is so graphically loaded that it takes 28 seconds on a phone line and 15 seconds on a CABLE line to finally show up.
Before I started with the Galaxy Mall I had my own credit card processing company but they refused to use them forcing me to change to Authorizenet, when my original company was more than willing to work with you. I also got ripped off with their "Jump Start Program" to help me design it correctly. What garbage because according to the Internet Marketing Insider, a program that I purchased because their information was bogus, and their help has kept people from finding my site.
I went into debt for $11,305 because they lead me to believe the six sites were a real investment value, especially because of their PURPORTED PROFESSIONALSIM. I have written them and I want all of my money back plus 15% interest, which will not cover the damage they have done. I do not have the money for a lawyer and I live out of state anyway. This is why I am sending this letter to you. I appreciate any help you can give me.
Connie
E. Petersburg, Pennsylvania
At this point I have lost hundreds of dollars in sales because the Galaxy Mall has not done what they have claimed. When I sent in my material for the web site at the end of March 02, I packaged it in such a way that only 5 graphics maximum would be used so that it would be up and visible in less than 4 seconds. I was lead to believe that the sites would be done from MY SPECIFICATIONS not a CANNED program that they devised. What I got was a site that is so graphically loaded that it takes 28 seconds on a phone line and 15 seconds on a CABLE line to finally show up.
Before I started with the Galaxy Mall I had my own credit card processing company but they refused to use them forcing me to change to Authorizenet, when my original company was more than willing to work with you. I also got ripped off with their "Jump Start Program" to help me design it correctly. What garbage because according to the Internet Marketing Insider, a program that I purchased because their information was bogus, and their help has kept people from finding my site.
I went into debt for $11,305 because they lead me to believe the six sites were a real investment value, especially because of their PURPORTED PROFESSIONALSIM. I have written them and I want all of my money back plus 15% interest, which will not cover the damage they have done. I do not have the money for a lawyer and I live out of state anyway. This is why I am sending this letter to you. I appreciate any help you can give me.
Connie
E. Petersburg, Pennsylvania
2 Updates & Rebuttals
Thomas
Sierra Madre,California,
I thought they were too good to be true -
#2Consumer Comment
Sun, September 22, 2002
Because I am somewhat Internet aware, have built several websites, and have dabbled in the Internet sales field, I was invited to an all day storesonline seminar today. I was quite impressed and furthermore surprised to see how many people were allowing the sales team to process their financial application so early in the seminar. The team was somewhat impressive, and they had some seemingly great ideas, like, how to market your business over the Internet, search engine placement, etc. Toward the end, they really pushed the pay 2 click, a feature offered by Overture dot COM. Unfortunately, when I got home and did some investigating on my own (Trying to find Storesonline on the Internet) they were not found unless I typed in Storesonline. What did that tell me? They do NOT market they way they are supposedly training the public. They do not practice what they preach. If there method is so fool proof, why did my friend who invited me come to find about them through direct mail? Why cant you find Stores online when you do a search for say, Have an internet store? Why on Overture, does storesonline not pay for placement like they suggest we do? Why dont the title, keywords, and descriptions replicate on THEIR homepage as they suggest? They boasted on how this is the all-important KEY to getting in the search engines!! ANYTIME, a firm wants $$ from you today, or tomorrow the deal wont be there, is usually going to be a scam. Urgency is one of the things con artists use to get the upper hand on their victim. I feel sorry for all the people who fall for the Storesonline deal and fail. I hope you get your money back.
Henry
Ventura,California,
Is there more information?
#3Consumer Comment
Wed, August 07, 2002
I have purchased the workshop package and have been given the sale pitch on the mentoring program or Team Success. I would like to contact as many people as I can who have more information about this program, either good or bad, before I decide to take the next step... or not. Please post your comments.
