- Report: #709436
Complaint Review: Gametap.com - Atlanta Georgia
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Author Confirmed
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Gametap.com
817 W Peachtree St NW Ste 510 Atlanta, 30308 Georgia, United States of America
Phone:
404 550 4590
Web:
www.gametap.com
Categories:
Business Rating:
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Gametap.com GameTap LLC Refusal to issue Refund, Extremely poor Customer Service Atlanta, Georgia
I purchased a year of GameTap service on 3-14-11 and requested a refund on 3-16-11 (which I have documented). That is 2 days, or, 48 hours which is within the time frame given by GameTap Customer Rep Luke in which refunds can be given. They refuse to give me my $79.95 back.
I placed four calls, leaving voicemails since it is always automated and never got a call back. My first email to them was to a Rep named Scott who never responded to my emails after the initial one was sent and it took messaging a few Admins on their forums to get any kind of response.
I highly suggest not doing business with them and if you have, to contact the BBB and FTC to have these criminals shut down.
I placed four calls, leaving voicemails since it is always automated and never got a call back. My first email to them was to a Rep named Scott who never responded to my emails after the initial one was sent and it took messaging a few Admins on their forums to get any kind of response.
I highly suggest not doing business with them and if you have, to contact the BBB and FTC to have these criminals shut down.
2 Updates & Rebuttals
GT Support
paris,Other,
France
Gametap
#2UPDATE Employee
Thu, March 24, 2011
Hello Icegrover,
we apologize again for the delay in getting back to you after our initial reply.
As you can surely witness (as emerged from internal investigation on your ticket), customer support offered technical help and explanation of why you have been experiencing usability issues with our service and have subsequently taken into account your refund request basing their reply on the terms and conditions that you have signed and agreed upon subscribing.
Feel free to get back to our support with any further help request.
Thank you.
Regards,
Marco Davitti
GT Support
paris,Other,
France
Gametap
#3UPDATE Employee
Thu, March 24, 2011
Hello Icegrover,
we apologize again for the delay in getting back to you after our initial reply.
As you can surely witness (as emerged from internal investigation on your ticket), customer support offered technical help and explanation of why you have been experiencing usability issues with our service and have subsequently taken into account your refund request basing their reply on the terms and conditions that you have signed and agreed upon subscribing.
Feel free to get back to our support with any further help request.
Thank you.
Regards,
Marco Davitti
