- Report: #1225751
Complaint Review: Gary Kovner - Motobuys.com - Internet
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Gary Kovner - Motobuys.com
Internet, USA
Phone:
877-667-6289
Web:
www.motobuys.com
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Gary Kovner - Motobuys.com Motobuys, Motobuys.com Sells defective vehicles and does not stand behind them Internet
Buyer Beware - Motobuys.com
I purchased a $3,000 UTV from Motobuys in March 2015 and have had nothing but problems with it. The unit has been serviced twice already (which comes at time and more expense) and still has problems (it's April now). The shop I brought it to said it was defective and should be returned, still Motobuys does not return it and make things right. Motobuys keeps insisting on a conference call with the manufaturer rep; although I've spoken to that guy twice already and he's of no help whatsoever. I've directly asked four times for my money back and they keep brushing me off. What a huge waste of money, not to mention my kids are really disappointed. Shame on Motobuys and their shady business practices. I am working with the credit card company now to go after them, we'll see.
2 Updates & Rebuttals
Motobuys is a scam
#2Author of original report
Thu, April 30, 2015
My kids are riders not drivers and your website says the unit can go 45 MPH, which is a lie. So you say nothing is wrong with the vehicle, that’s great customer service. All of a sudden the unit drops down to 5 MPH and then breaks down after 10 minutes. Awesome quality. Why would I make that up? Seriously.
Here’s exactly what happens (videos don’t lie): https://www.youtube.com/watch?v=rRyPrAbWw-g
You're right about buyer's remorse - I definitely have that after buying this piece of Chinese junk that does not run right and is not as you advertise. Remember you shipped the unit the middle of March, I’ve not been driving it for months. Actually, it’s been in the service shop longer than in my garage.
In regards to not wanting to talk to you; that’s correct, I don’t. I don’t need more parts or excuses; I just want you to stand behind what you’re selling. That’s it.
My credit card company will be getting my money back shortly.
Motobuys
Phoenix,Arizona,
United States of America
This Report is 100% false and incorrect.
#3UPDATE Employee ..inside information
Thu, April 30, 2015
1. The report is 100% false. Customer is simply making up false issues on the unit and there is nothing wrong with it. Yesterday we asked him to do a conference call with us to resolve whatever issues he claims he has with Motobuys and the factory general manager from Cazador. He refused to do this and makes excuses and false statements to create an issue that does not exist.
2. The customer refuses to allow us to assist him. The General Manager of the factory (Cazador) wants to do a conference call with this customer to find a resolution to issues that customer claims. Customer refuses to talk with us to resolve issues, mainly we believe because there really is nothing wrong with the unit.
3. Customer did not setup the unit correctly and did not remove the factory installed speed limiter per his prior email. His complaint was the unit was to slow. He then after removing the speed limiter complained this unit (which is designed for kids) only did 30mph. That is correct for childrens safety.
4. The customers complaint is simply an issue of buys remorse. We have sold many many of this exact same machine with ZERO issues. The customer is making up false issues to return a perfectly good UTV after using it now for many months.
5. The unit is designed for kids and is geared to go around 30mph. This is exactly what the customer claimed in his 2nd e-mails to us. That is the only thing wrong with the unit according to the customer in his last e-mail to us. (please keep in mind that this all can easily be resolved with 1 phone call that customer refuses to have with us. )
6. If the customer would simply talk with us we would explain that we can send him a sprocket that will allow the unit to go faster. PROBLEM SOLVED! However this customer does not want the problem to be solved.
7. Customer will not talk with us simply because he knows that nothing is wrong with the unit and these false claims he is making will be exposed.
8. So instead of talking with us to resolve the issues, customer simply filed this false report.
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