Complaint Review: Gator Steel Buildings - Panama City Beach Florida

Everything included in the rebuttal from Danny Tyson is false. 

First, let ME address the insulation.  I provided the original invoice to order the building from Olympia Steel Buildings.  This invoice included doors, insulation, and steel components.  If anyone has ever ordered a steel building, they will know that once the order is placed, you cannot change it since you have to agree to the drawings and included components BEFORE the building can be ordered and a deposit placed.  NOTHING changed fromt this date.  As soon as I received the drawings and specs, I was contacted by Mary Jane from Gator Steel buildings and I faxed this information to her in which she then sent me a quote to erect.  After weeks of not hearing back from Mary Jane, I reached out to gator steel buildings to find out what date their crew would arrive.  At that point I was advised by Bill Sumner and Danny Tyson that Mary Jane had been let go for not doing her job correctly. 

Second, let me address the issue about another crew coming to repair the building.  I sent in photos of the building showing the doors not completed and the walk door installed in the incorrect location.  At that point I was advised by Bill Sumner that he felt the building needed to be redone and would get with Danny to schedule.  I gave them until the end of July.  When the last week of July approached and I continued receiving the run around about a date their crew would arrive, I hired a door company to install the doors. When I advised Gator Steel of this, somehow out of the blue they advised they had a crew on the way. (although they had never told me about this)

Third, let me address the building inspection.  What building inspection?  I was never advised of this inspection. I never received a copy. I contacted White County to check on a building inspection and was advised none had been performed. I requested a copy of this inspection after receiving Danny Tyson's rebuttal but did not receive it. 

Fourth, let me address the survey.  The survey was completed while I was at work and not anywhere near the jobsite.  I was told that I had to complete the survey in order for them to come out and finish the doors.  Bill Sumner emailed the survey and I completed it.  Yes I rated it 8 out of 10.  This was prior to having someone look closer at the building and all I though that was needed was the doors completed.  When I sent in the survey, the response I received was "I appreciate you rating this an 8 out of 10; however, after looking at the photos it should be much lower.  The panels appear to have been screwed down too tight causing ripples."  The ripples you can see from the photos. 

In short, all I want is my building completed correctly and safely.  I could care less if I get a dime back from Gator Steel Buildings if they finish the building and actually make it look like it should and safe for myself and my family.  Is that too much for a consumer to ask for?

I will address this in the most professional way possible.

Let us address the insulation first. He states that he had to pay an extra 1000.00 to have the building insulated. This is in fact his option. When Chris called and emailed he provided the employee the information about this building to be erected. In this, he never indicated that the building would be insulated, which is extra work. The supervisor called and stated that there was insulation onscene, that was just ordered less than a week before the crew arrived. Of course, insulation added to a large building is a big deal, and a lot of work. I advised the team leader to negotiate directly with the owner, Chris. Chris did not advise that there was insulation involved in the job, signed the contract where there was NO option for insulation and sent it back. Chris successfully negotiated a 1000.00 fee to have the insulation installed too. If the customer had advised prior, then it would have been included in the price, and there would have been NO extra fee. Again, it was up to the customer to have the insulation that HE did not tell us about installed. I have emails indicating that he understood the work was extra, and understood the extra fee.

Next, the customer indicated the building was unsafe. The building was inspected by the building inspector and passed code just fine. In fact, I have a customer evaluation filled out by Chris stating that he was very pleased with everything, with the exception of having to pay extra for the insulation. He scored us, 8 out of a 10.

Next, he stated that he had to pay another company to install the garage doors. The customer indicated that the doors to be installed were "roll ups". When the crew arrived, it was discovered that the doors were sectional. The crew who responded to this erection do not install sectionals. I advised the customer VIA email, that another crew was coming by on the 30th of the month to install them, at that time, I had offered VIA email to hire a local company at my expense but he stated he was "In no hurry, the 30th will be fine". When I emailed him on the 27th to confirm the appointment, he responded indicating he had hired a local company to install them and did not need us to, therefore, failing again to abide by the contract for the third time.

He wanted a refund for 400.00, however, we did not refund him the money due to the fact that the customer did not abide by the contractual obligations, which Gator Steel LLC did.

If the customer had reviewed the contract, made corrections, or additions to this would not have ever been an issue. Simply pay attention to details.

Should anyone wish to review the file, review the emails, review the contract you can contact us in writing. The customers address and personal information will be redacted, with the exception of his first name, city, and dates of construction.

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