;
  • Report:  #457732

Complaint Review: GCA Global Cash - Las Vegas Nevada

Reported By:
- boothwyn, Pennsylvania,
Submitted:
Updated:

GCA Global Cash
3525 East Post Road Suite 120, Las Vegas, 89120 Nevada, U.S.A.
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
At 6:37 I swiped my card in an ATM operated by GCA at Harrahs and the transaction seemed to be fine but the " please remove cash" message remained on the screen for about a minute with no cash dispensed. A message then came on telling me the transaction couldn't be completed and I would not be charged for the amount. At that point the machine was out of order.At 6:40 I then went to a different ATM and withdrew $300, the same amount I attempted to remove from the first machine. I went back to this same machine about an hour later and attempted to remove $200 but was declined and then tried for $100 which was also declined. I knew then that I indeed was charged for the first transaction even though I received no money.

After going through the usual hoops at the casino I finally ended up with a floor manager and the security supervisor listening to my case. The called GCA who not surprisingly told them I did get the money. At my request the security tapes were reviewed which clearly show me standing there and not getting any cash. At this point I was told to contact my bank. I contacted them today to initiate an investigation.

It is obvious this company utilizes this deceptive behavior regularly and provides no method for consumers to address the issue in a timely manner. I fault the casino for its policy of deferring all issues to GCA. I will no longer use an service offered by this company nor will I frequent establishments who do business with them.

David

boothwyn, Pennsylvania

U.S.A.


Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//