- Report: #1058918
Complaint Review: GE Capital Retail Bank - Kettering Ohio
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GE Capital Retail Bank
950 Forrer Blvd Kettering, 45420 Ohio, USA
Phone:
1-877-314-1507
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GE Capital Retail Bank GE "motors" over consumers with illegal late fees and constant calls at all hours without leaving messages. Kettering Ohio
Although the payment has been sent at least a week before the due date, GE insists that they still (nearly 3 weeks since it has been sent) haven't received anything. They continue to call at least 6-7 times a day from 8:28 am until after 9:00 pm, without leaving any messages. When I spoke with "Deb" the customer service rep, she spoke of apology for that, but her words did not match the tone or attitude of her voice.
Although I gave her the check number, amount, and the date that it was sent, she truly didn't want to hear anything that I had to say. She did, however, tell me that I could put a stop payment on the check, but if it was already "in process" then it wouldn't be stopped.
Call me crazy, but if it's already in process then why doesn't it show as being so? Contradict much? It certainly does not take three weeks for a check to get from point A to point B, unless the mail trucks have been hijacked.
As I've seen from other complaints, GE has a habit of conveniently "forgetting" the payments sitting in their PO Box and then upping their income by fraudulently applying late fees on these received but unverified payments.
They are rude and condescending on the phone. Their answer to everything is that they "are a bank." Ahh, I get it...that means that they can do whatever they want and get away with it without fear of repercusion.
Never use this institution. They are a ripoff beyond compare and feel perfectly righteous in what they are doing because they "are a bank."
1 Updates & Rebuttals
Anonymous
Phillipsburg,New Jersey,
Update
#2Author of original report
Fri, June 14, 2013
How surprising that even though GE stated that they had not yet received my check and had absolutely no record of any payment at all, the check was cashed with my bank less than 24 hours after speaking with them.
Coincidence? I think not! Obviously they are playing games with consumers and making billions of dollars on our hard earned money. Bankers responsible for this type of behavior should be jailed as has happened in other countries. It's time to make them pay for this type of treatment.
