Complaint Review: GE Money Bank - Stamford Connecticut

I too have a GE Money account. I made a payment on 9/26/07 over the phone and the money was removed on 10/1/07. Needless to say they have not posted the money to my account and it is 11/28/07. I have sent a copy of the cleared check multiple times. I filed complaints with the BBB and the Attorney General. I now send a copy of the cleared check, plus the confirmations from the previous faxes, multiple times a day. I encourage everyone who has a similiar problem with GE Money to file complaints with their Attorney General. Perhaps if the AG gets enough complaints something can be done!

GE Money bank is a subsidiary of General Electric, it isn't a foreign company. It was started back about 60-70 years ago to finance GE appliances. It is one of the six businesses under the GE umbrella. It is no small time foreign company. It operates in 55 countries and has over 130 million customers. GE Money is based in Stamford, CT. David Nissen is the president of this division and reports directly to Jeff Immelt. Now...On to your issue...If they were calling, why didn't you answer the phone and tell them that you sent payments in and also provide copies of the cancelled checks? Did you not send them in with the remittance slip or fail to include the account number of the account you were paying. It wasn't just a couple payments either....It takes seven months of delinquency in order to charge your account off and send it to a third party to pursue, all the time collections would be calling you. I believe there are pieces missing in your report above.

I am sad to say I had the same thing happen to me, with GE Money Bank. I would send them a money order payment, and they would hit me with a late fee and over limit fee saying they never received the payment. I would call the money order company and get the front and back of the money order as proof of payment showing they cashed the check and GE Money Bank will still deny receiving the payment. I thought I was alone, until I ran across your review of your situation. I even went to the BBB and filed a complaint against them and sending the BBB a copy of the front and back of the money order proving they received the payments, still they denied it. What I did to stop the problem was I went online at www.geonlineservice.com and set up online payments each month for the minimum and I use the paper statement I received in the mail to send in extra money on the account. This way I am guaranteed that they received the minimum due by the due date, and they can NOT deny receiving the payment because their own system states they received the payment. I would suggest for the future try making the payment online and print out each page you go to, so you can have proof of payment on time.

I would like to thank the person at GE Money who finally helped us. She removed the fees on this and another account that we held at GE Money. She went above and beyond the call of duty and helped us. I don't know if I should name her, because then everyone will be calling her. She already works very hard to put out fires that were started before she got there. She has helped us a lot.

I would like to thank the person at GE Money who finally helped us. She removed the fees on this and another account that we held at GE Money. She went above and beyond the call of duty and helped us. I don't know if I should name her, because then everyone will be calling her. She already works very hard to put out fires that were started before she got there. She has helped us a lot.

I would like to thank the person at GE Money who finally helped us. She removed the fees on this and another account that we held at GE Money. She went above and beyond the call of duty and helped us. I don't know if I should name her, because then everyone will be calling her. She already works very hard to put out fires that were started before she got there. She has helped us a lot.