Aw
Cleveland,#2UPDATE Employee
Thu, September 11, 2008
I don't understand what service you were getting? You said it was $100 for data backup and $130 for data transfer? Data backup and transfer are the same service, one price, it would have been $99 for that. The agent would never say your computer would be ready in 2 days exactly, they would say it would be ready in a couple of days on average and they would call you when it's ready. I know it is frustrating when no one answers the phone but the issue at Geek Squad is that the phones never ever stop ringing - because everyone that calls wants free tech support from us. They call to ask how to install a program, how to setup their router, etc...we continuously have to explain to these people that we don't give tech support, especially when we have a line of 20 customer at our counter. If nobody answers the phone then they are all busy which is very typical at my store, we rarely have time to answer the phone. As far as them not getting your data backed up, I've had a lot of people come back complaining but I was always able to find their data by simply looking thru all of the folders that were saved to the discs and searching for the data. The agent typically copies over the user account folders so the customer would have to dig thru those folders to find their music, photos, etc. It's there but it's not going to be in a folder named "HERE IS YOUR MUSIC FILES" - it would be under "My Music" under your username, and Documents and Settings, My Documents.
Doc
Healdsburg,#3Consumer Suggestion
Sat, August 09, 2008
I am an industry professional. The techs at geek squad are NOT. They are former salespeople who run automated CDs and do not REPAIR or troubleshoot a system, using training and expertise that takes YEARS to achieve. And some of the work when the system can run is remotely connected to india outsource tech. Find a LOCAL independent consultant with a good repuation, and hire them. They are out there. Ask around. Also be aware that the MyDocuments folder is just a link to the real location in Documents and Settings\Users where user is your actual login. If it had been me, I would have copied all the data to the 2nd drive THEN removed it before giving it to them. There is NO excuse for their poor incompent work, and complaints like this are way to common. Big box tech support at other big stores is also not very good. I would file a complaint with some local BBB and other consumer advocates such as local TV stations. Good luck. And shop local mom and pop or local independent consultant.
Doc
Healdsburg,#4Consumer Suggestion
Sat, August 09, 2008
I am an industry professional. The techs at geek squad are NOT. They are former salespeople who run automated CDs and do not REPAIR or troubleshoot a system, using training and expertise that takes YEARS to achieve. And some of the work when the system can run is remotely connected to india outsource tech. Find a LOCAL independent consultant with a good repuation, and hire them. They are out there. Ask around. Also be aware that the MyDocuments folder is just a link to the real location in Documents and Settings\Users where user is your actual login. If it had been me, I would have copied all the data to the 2nd drive THEN removed it before giving it to them. There is NO excuse for their poor incompent work, and complaints like this are way to common. Big box tech support at other big stores is also not very good. I would file a complaint with some local BBB and other consumer advocates such as local TV stations. Good luck. And shop local mom and pop or local independent consultant.
Doc
Healdsburg,#5Consumer Suggestion
Sat, August 09, 2008
I am an industry professional. The techs at geek squad are NOT. They are former salespeople who run automated CDs and do not REPAIR or troubleshoot a system, using training and expertise that takes YEARS to achieve. And some of the work when the system can run is remotely connected to india outsource tech. Find a LOCAL independent consultant with a good repuation, and hire them. They are out there. Ask around. Also be aware that the MyDocuments folder is just a link to the real location in Documents and Settings\Users where user is your actual login. If it had been me, I would have copied all the data to the 2nd drive THEN removed it before giving it to them. There is NO excuse for their poor incompent work, and complaints like this are way to common. Big box tech support at other big stores is also not very good. I would file a complaint with some local BBB and other consumer advocates such as local TV stations. Good luck. And shop local mom and pop or local independent consultant.
Doc
Healdsburg,#6Consumer Suggestion
Sat, August 09, 2008
I am an industry professional. The techs at geek squad are NOT. They are former salespeople who run automated CDs and do not REPAIR or troubleshoot a system, using training and expertise that takes YEARS to achieve. And some of the work when the system can run is remotely connected to india outsource tech. Find a LOCAL independent consultant with a good repuation, and hire them. They are out there. Ask around. Also be aware that the MyDocuments folder is just a link to the real location in Documents and Settings\Users where user is your actual login. If it had been me, I would have copied all the data to the 2nd drive THEN removed it before giving it to them. There is NO excuse for their poor incompent work, and complaints like this are way to common. Big box tech support at other big stores is also not very good. I would file a complaint with some local BBB and other consumer advocates such as local TV stations. Good luck. And shop local mom and pop or local independent consultant.
Shockinsean
College Point,#7Consumer Suggestion
Thu, August 07, 2008
I have had one very positive experience with Best Buy's customer service when I called them at 1.800.BESTBUY. I primarily deal with the store on Fifth Ave., New York City and purchase something there on an average of twice per week. One time when I purchased something and used a Best Buy coupon that was emailed to me by Best Buy, the inexperienced clerk only took off 5%, instead of the stated 10%. I noticed it many days later and returned to the store for a price adjustment to my credit card. The customer service representative indicated that because I did not return to the store the same day, or even the same week, there was nothing they could do and would not credit the difference. I even asked her to speak to the manager and he also confirmed this sentiment. I decided that I would attain greater success by calling the number they advertise so prominently in their stores, 1800BESTBUY. Within minutes, they were able to pull up my receipt electronically (after I gave them the date of my purchase) and verify that I was indeed wronged. The rep apologized to me and offered to send me a $25.00 gift card for all my trouble. She also indicated the store manager would be spoken to regarding this issue. Although that would be great, how many times does that actually happen? I did receive the gift card within a few days and continue to shop there simply because I am completely satisfied with their telephonic customer service department.