- Report: #215961
Complaint Review: Gems Plus G. - Torrance California
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Author Confirmed
Why?
Gems Plus G.
3812 Sepulveda Blvd Suite 450 Torrance, 90505 California, U.S.A.
Phone:
310-375-1275
Web:
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Gems Plus G. Beware of this company, mis-represents items and warranty policy ripoff Torrance California
Gems Plus G., Inc, also Mr. G. and Heather. Gem Auction Tv.
This airs on Direct TV channel 341 in Kentucky.
I got hooked on this channel because of their "you set the price" auction spiel and the occasional Free Ring they auction (This will always be a low appraisal item, the clock will start for 45 seconds while Heather blathers away and Presto! Someone "Won" the item.)
The biggest RIP OFF is their on-air statements they you can always return the item if you do not like it and you have 30 days to check it out.
This is NOT TRUE. When the item comes, it will arrive with an invoice that states, "Terms of Sale" 30 day return policy. Merchandise must be returned in original condition. Altered, damaged or switched merchandise will not be accepted. For all returns, please include a copy of the invoice with your returned item to avoid delay of your refund. Return for EXCHANGE or IN_HOUSE credit is 100% refundable, the credit is available to use for 6 months from the original date of purchase. Return for CASH refund is subject to 25% RETURN FEE and is made 30 days from the date the product is received AND APPROVED BY US.
The right to return goods is available to the original purchaser only and may not be assigned to or relied upon by any subsequent transferee of the goods sold. We reserve the right to refuse selling to any buyer at any time for any reason. CANCELLED INVOICES BY CUSTOMER PRIOR TO SHIPPING IS SUBJECT TO A 25% CANCELLATION FEE.
CAUTION: I took my Iolite and yellow sapphire ring to my jeweler and asked what it would cost to replicate it as Heather suggests. He said about $299 - almost what I paid for it.
The ring did NOT look like it did on TV. The stone they showed was a beautiful blue, this stone is pale purple and the sapphires are not nearly as yellow.
I bid on 2 more items which I am not paying for! It is also odd that of the more than 25 calls I have made to them during the show I always get Aaron, the same operator. What a coincidence?
Carly
Stanford, Kentucky
U.S.A.
This airs on Direct TV channel 341 in Kentucky.
I got hooked on this channel because of their "you set the price" auction spiel and the occasional Free Ring they auction (This will always be a low appraisal item, the clock will start for 45 seconds while Heather blathers away and Presto! Someone "Won" the item.)
The biggest RIP OFF is their on-air statements they you can always return the item if you do not like it and you have 30 days to check it out.
This is NOT TRUE. When the item comes, it will arrive with an invoice that states, "Terms of Sale" 30 day return policy. Merchandise must be returned in original condition. Altered, damaged or switched merchandise will not be accepted. For all returns, please include a copy of the invoice with your returned item to avoid delay of your refund. Return for EXCHANGE or IN_HOUSE credit is 100% refundable, the credit is available to use for 6 months from the original date of purchase. Return for CASH refund is subject to 25% RETURN FEE and is made 30 days from the date the product is received AND APPROVED BY US.
The right to return goods is available to the original purchaser only and may not be assigned to or relied upon by any subsequent transferee of the goods sold. We reserve the right to refuse selling to any buyer at any time for any reason. CANCELLED INVOICES BY CUSTOMER PRIOR TO SHIPPING IS SUBJECT TO A 25% CANCELLATION FEE.
CAUTION: I took my Iolite and yellow sapphire ring to my jeweler and asked what it would cost to replicate it as Heather suggests. He said about $299 - almost what I paid for it.
The ring did NOT look like it did on TV. The stone they showed was a beautiful blue, this stone is pale purple and the sapphires are not nearly as yellow.
I bid on 2 more items which I am not paying for! It is also odd that of the more than 25 calls I have made to them during the show I always get Aaron, the same operator. What a coincidence?
Carly
Stanford, Kentucky
U.S.A.
2 Updates & Rebuttals
Aafes
Viernheim,Europe,
U.S.A.
Restocking fee
#2Consumer Comment
Thu, November 02, 2006
The 25% is likely considered a restocking fee, this is common in the retail industry, especially mail/phone/internet orders. It sounds as if the terms were misrepresented to you in the sales pitch. It is not uncommon for these terms to "flash" very quickly, in small print across the screen. The ring you saw on T.V. was under enhanced lighting - it is the same in almost EVERY jewelry store. The industry has researched, in depth, type, wattage, positioning of lighting to enchance both diamonds and gemstones. It is VERY common for a diamond or gemstone to look wholly different in natural light than when on display. The gemstones themselves have very little value. A facet cut yellow sapphire can be purchased wholesale for about $60.00 for a full carat - Faceted Iolite is about $65.00 per carat for Exceptional quality. I don't know the carat weight of your purchase but if you combine the gemstone cost, a few grams of gold and a few dollars for workmanship your jeweler was right on the money for value.
Carly
Stanford,Kentucky,
U.S.A.
Additional Info
#3Author of original report
Thu, November 02, 2006
This Company is also known as Gem Auction Television and there are other complaints about them on this site. They give inflated "appraisals", which are done in Bangkok, Thailand. My appraisal was $6900. The jeweler here said more like $299, what I bid on it. You cannot return things!
