- Report: #158016
Complaint Review: General Motors Langs Chevolet - Dayton Ohio
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General Motors Langs Chevolet
635 Orchard Land Dayton, Ohio, U.S.A.
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866-942 4368
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General Motors, Langs Chevolet refuse to repair blown Silverado truck engine with only 37,000 miles Ripoff Dayton Ohio
In early June '05 the engine in my Silverado began making a noise. I called Langs Chevolet and they rudely said it was out of warranty and there was nothing they could do. Another Chevrolet dealership, Schmitt's, did say to bring in truck. They said engine was blown and gave us number for a factory rep. So in early June I call a H. Humphrey, GM factory rep and he was able to offer nothing. He even failed to return a call twice to me after he established a specific date and time to return the calls! I finally become disgusted and requested another rep. A GM rep named Steve got on this and within 4 days he had an offer from the factory of a 50% cost or $3,000.
He said since the car was out of warranty this was the best GM could do. It only took from early June to mid September to get to a 50% offer!
What really bothers me is that a friend of mine bought a Ford truck a little after I bought the Chevy truck. In early June '05 the rear end went out of his truck. The service manager at the Ford dealership called the factory rep himself and within a few days the Ford factory rep agreed to repair the rear end with a cost of only $168 to my friend. His truck too was out of warranty and had only about 27,000 miles on it. I also bought a Cougar secondhand and its engine blew. The Ford factory paid for the towing charge and replaced the entire engine FREE OF CHARGE!
Something is definitely wrong when all the service maintenance had been performed on a Chevy truck and the engines blows with only 37,000 miles. I have bought Chevolets for many years but for now on it will be Fords. I think I'll get a sign that reads, "Ford is still number one, even when the warranty is done. But alas for Chevolet, when the warranty is done, I hate to say, they want more money or send you away!"
Rose
Fairborn, Ohio
U.S.A.
He said since the car was out of warranty this was the best GM could do. It only took from early June to mid September to get to a 50% offer!
What really bothers me is that a friend of mine bought a Ford truck a little after I bought the Chevy truck. In early June '05 the rear end went out of his truck. The service manager at the Ford dealership called the factory rep himself and within a few days the Ford factory rep agreed to repair the rear end with a cost of only $168 to my friend. His truck too was out of warranty and had only about 27,000 miles on it. I also bought a Cougar secondhand and its engine blew. The Ford factory paid for the towing charge and replaced the entire engine FREE OF CHARGE!
Something is definitely wrong when all the service maintenance had been performed on a Chevy truck and the engines blows with only 37,000 miles. I have bought Chevolets for many years but for now on it will be Fords. I think I'll get a sign that reads, "Ford is still number one, even when the warranty is done. But alas for Chevolet, when the warranty is done, I hate to say, they want more money or send you away!"
Rose
Fairborn, Ohio
U.S.A.
5 Updates & Rebuttals
Richard
Eddy,Texas,
U.S.A.
cost of the engine
#2Consumer Comment
Mon, September 26, 2005
It is true that a independent shop can get an engine cheaper, but is rebuilt. The engine Cheverlet will sell is brand new, so it is more costly. You did not say what year the chevy is. If it is over three years old none of the automakers has to do any thing. you also stated the truck has 37,000 miles well inless you bought an extended warrenty the truck is out of warrenty.
Rose
Fairborn,Ohio,
U.S.A.
Ford backs their vehicles beyond warranty
#3Consumer Comment
Sat, September 24, 2005
Any good vehicle engine should last for 100,000 miles or more. My point is that Ford backed their vehicles even though the warranty was ended. Also, Chevolets 50% cost of $3,000 is the 100% cost of a new engine at surrounding repair shops who also have a 3 year warranty. It makes me wonder if the 100% cost by Chevy is really $6,000 or are they simply stating this high figure to get 100% of the repair cost. 37,000 miles is low mileage for an engine to blow and the Chevolet dealer even stated it had to have been a factory defect. Ford didn't simply state, the warranty is done, sorry. Ford backed their product.
Jason
Simpsonville,South Carolina,
U.S.A.
Something's wrong here
#4Consumer Comment
Fri, September 23, 2005
3yr/36000 miles is the lowest warranty that you will get. So, the person who paid for a repair at 27,000 miles... They got ripped off unless it had been more than 3 years. 50% was a fair offer, I believe, from Chevrolet to you. It was out of warranty, sorry, play again. They could have easily given you nothing. Well within their rights. You were, no doubt, offered the extended warranty to take it up to 6yrs/100,000 miles. You declined. A gamble that did not pay off.
Jason
Simpsonville,South Carolina,
U.S.A.
Something's wrong here
#5Consumer Comment
Fri, September 23, 2005
3yr/36000 miles is the lowest warranty that you will get. So, the person who paid for a repair at 27,000 miles... They got ripped off unless it had been more than 3 years. 50% was a fair offer, I believe, from Chevrolet to you. It was out of warranty, sorry, play again. They could have easily given you nothing. Well within their rights. You were, no doubt, offered the extended warranty to take it up to 6yrs/100,000 miles. You declined. A gamble that did not pay off.
Jason
Simpsonville,South Carolina,
U.S.A.
Something's wrong here
#6Consumer Comment
Fri, September 23, 2005
3yr/36000 miles is the lowest warranty that you will get. So, the person who paid for a repair at 27,000 miles... They got ripped off unless it had been more than 3 years. 50% was a fair offer, I believe, from Chevrolet to you. It was out of warranty, sorry, play again. They could have easily given you nothing. Well within their rights. You were, no doubt, offered the extended warranty to take it up to 6yrs/100,000 miles. You declined. A gamble that did not pay off.
