Complaint Review: Genie Car Wash - Austin Texas

WORST EXPERIENCE OF MY LIFE!!!!!!!

I just bought my first new car this year and I have been hell bent on keeping it SPOTLESS. After a road trip to TN this weekend I took it immediately to Genie to get it nice & clean again. I told the attendant that this was in fact my first experience at Genie and right off the bat he tried to sell me the $499/year unlimited car wash package. Don't you think that's a tad extreme for a first time customer sales pitch???

Upon dropping off my car I headed next door to Ichiban (delicious affordable Sushi) to wait for the detail work to be
done. I ate in less than 20 minutes and as I was leaving, I see my car is done. I appreciate fast service but this was not the basic wash I paid for... I paid for the Executive Wash & Detail & judging by the price & "list" of what it entailed, I was expecting to be waiting for at least 45 min-hour especially because there were 4 cars in front of me before I left!

When I get to my car I can immediately see that something is wrong... Many things are wrong in fact, but the MAJOR eye catcher was the HUGE dent in the back driver's side door & rub marks all the way down the side. Like I said, this
is my first new car & I take things like this PRETTY SERIOUSLY!!! Just to give you a rundown of the other issues before I go into this long winded story. here they are: Tons of bug guts on the front grill (see pictures submitted) tire grease all over both side doors on the drivers side, dirty water pooled in my matts & carpet, dirt still caked all over the back door, the list goes on & on...

Anywho, after the discovery of the HUGE door dent (not ding) I asked to speak to the manager but was given the run around and told he couldn't talk for 30 minutes & that I could come back. I immediately leave & head straight for the body shop down the street. Once I explain to the body shop owner what happened and where I was coming from, he starts laughing and said... "Yeah we have to repair a lot of the boo-boos from that Genie Car Wash." $400 to repair the damage!!! I thought this was a
tad steep so I head to the next body shop and I kid you not: Once I told them where I was coming from I was directed to their MANAGER OF GENIE CAR WASH CLAIMS!!! They actually had someone on site to deal with all of the dings, dents, and damage that Genie does!!! Scary that there are that many people out there who are driving away with damaged cars...

Long story short, I had to actually take my dad (yes I am 27 years old and I had to take my dad over there) before they would let little old me talk to the manager. Magically the "video" (which he kept fast forwarding through & changing as soon as it would show anything up close on my car) was not running when my car went through the wash... The only thing
the video really did show was the piss poor detailing job my car got before AND after the dent happened. I drive a freakin Tahoe with a HUGE back end and the "attendant", who I was paying to vacuum the interior, swipes the vacuum through the back MAYBE two times for a total of 3 seconds.

Once I got home I discovered that not only had all of this damage been done to the exterior of my car, my iPod was also stolen while in their possession...