- Report: #1413166
Complaint Review: Genius Pack - New York New York
Reported By:
Rebecca -
Mokena, Illinois, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Genius Pack
45 W. 36 St. 4th Floor New York, 10018 New York, United States
Web:
Geniuspack.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Genius Pack Genius pack.com Won’t help with like st package. Terrible customer service. New York New York
I purchased 2 cases with wheels, 2 small bags, 1 lock and 1 umbrella. I only received 1 case 1 small bag. I contacted company. No phone. Can only leave info on their website. I left 2 messages. No response. I received an order confirmation so I replied to that. Asked if there was an error. I was told there were 2 boxes.
1 was delivered 1 day and a 2nd the next day. I never received it. They told me to contact shipper. I did that already. I called Ups which passed it along to USPS. USPS gives me runaround. Contacted genius pack again 3 times. No response. I ordered through GMA deal. I had to tell them I would Contact gma to complain. They finally responded that they would issue tracer. It’s been 3 months. No response to my emails.
