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Centralia,#2Author of original report
Fri, April 27, 2007
I filed this original response and it looks like the company name has now been changed to Foreclosure Results. the website looks almost the same and the old "money back guarentee" is on the website, as soon as you try to demand your money back because they do nothing, they immediately take it off the website! Most of the links on this newer website don't work however. My advice, if you are in the situation that you need a company like this, check the BBB first and make sure you take screen prints of the website if they have posted on it "money back guarentee"
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Centralia,#3Author of original report
Tue, December 20, 2005
Well they answered my complaint to the BBB with the exact same text as she used above, not a word changed with the exception of this part below: >> We will however continue to assist this customer, if she will pay the remaining balance of $495.00. I do not think this borrower would walk into a super market and purchase $500.00 worth of food and expect to walk out paying them $250.00. We will not refund any portion of the fund given to G.F.R because this customer broke her agreement. The one she signed with our authorization. Initial Response Summary We will not refund any portion of the funds given to G.F.R because this customer broke her agreement. The one she signed with our authorization.<< . So, now I guess I go forward with the Dept of RE and have them investigate them for false advertising since they advertised BEFORE AND DURING the time they took my money "money back guarenteed" and now have taken that off--little do they know that stuff STAYS on the servers FOREVER and can easily be dug up along with the date/time of change--sheesh... I responded that I will accept NOTHING less than the full $500 back and if I have to sue them, I will go for the gusto with 10 times that if I have to, especially if I lose my house now due to not having the funds to hire a REPUTABLE company with a good BBB rating to help me (why is it that the mortgage companies INSIST you go thru these sleazeballs anyway and just don't let you negotiate directly with them??? Another rip off I guess) It is her companies reputation, I have a HUGE package of emails, ect going to the Calif AG today in the mail, she could have stopped that with a different reply and my money back last week when I first asked, it is HER companies reputation SHE is deciding to drag thru the mud now and have all sorts of fines, investigations, whatever that she will have to deal with, business must be great for her to treat a customer like that, and to maybe lose a bunch of others who are smart enough to begin with to investigate the reputation of this company BEFORE paying them money!! PS: as for having them help me now, NO WAY they would help me in ANY good way, could NEVER trust them to do a good job after the job they have already done, have another company with a GREAT BBB rating, have already checked them out, helping me now!! That company had 1 complaint and it was satisfactorily settled with both parties, WHAT a difference between owners, one proud of their companies reputation, the other, who cares she says as long as I can steal money from down and out people?
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Centralia,#4Author of original report
Wed, December 14, 2005
I see that GFR has now changed their website, it now does not say: >>Because there are "No Upfront Fees and we offer a MONEY BACK GUARANTEE<< . I demanded my money back by today, Weds 12-14-2005 and I am glad I got a screen print of their former website because of this: "California Business and Professions Code Section 17509, states that civil and criminal penalties may apply to any person engaged in unfair trade practices and for certain false or misleading advertising. Therefore, a suspected false advertisement or misleading statements and business practices should be registered with the California Department of Justice, Office of the Attorney General (AG)." . Since they have used false advertising to lure customers to their site, and demanded payment "up front" while admitting they did nothing for their customer, I am going to have to persue it legally this way, and believe me, that WILL NOT go off their record if the State has to sue them for criminal conduct! It would have been easier had they kept their original promise of 'money back guarenteed'. But then, I guess they did not mean that, did they?
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Centralia,#5Author of original report
Sun, December 11, 2005
Here is a sampling of text from the GFR website: >>G-F-R Will Stop Your Foreclosure Or Sale With No Up Front Money<< This is not true, they did NOT stop my foreclosure, Ocwen is going full speed ahead with it, they told me the sheriffs sale would be stopped IMMEDIATELY once they contacted them and that was NOT true, they SAID they contacted Ocwen, but nothing was stopped yet they DEMANDED their money upfront, and I even had to make payment arrangements to pay their fees!! . >>We contact your lender and negotiate a suitable agreement before you pay a fee.<< . This is not true either, I was never sure EXACTLY what they had supposedly negotiated for me, I was told vaguely that Ocwen would put the missed payments on the end of the loan, but how it was to be accomplished, and if there was any interest reduction, I have no idea, and what kind of fees I had to pay IN ADDITION to the GFR fees, after they had a down payment from me, I was told I had to pay attny fees, and other fees to Ocwen, around $2500 if I paid them IMMEDIATELY, otherwise, it would be much more, but nothing was ever put in writing to me as to what exactly was going to happen. . >>Because there are "No Upfront Fees and we offer a MONEY BACK GUARANTEE<< . Well, I have not seen my money back at all, nor has ANY contact with Stacey, the owner apparently said anything about refunding my money, so, this is another lie, shame shame shame! Here is staceys last email to me, dated 12/10/2005, don't see anything about a refund here, does anyone else?? And apparently if you dare complain that they are not serving you well, then they cancel your services!! shame shame shame!! "Vicky, The BBB does not give you a good rating if you do not pay them $500.00 a year. Now that you have already complained about our company without paying us the full amount owed! We have canceled our services. Please do not contact us again The Staff at G.F.R." . >>Imagine having executive level lender experience put to work against your foreclosure situation. After all, who better to protect your interests than one with vast experience in lender procedures, and our Paralegals can help you, even if your property has already gone to sale.<< . If they are so 'executive' and such smart paralegals, WHY don't they put their fees in writing??? WHY don't they put their negotiation results on your behalf in writing for you???? WHY don't they give reciepts for payments made??? And WHY is their mailing address such a deep dark secret???? WHY should a customer have to get the mailing address from the BBB website???? I guess a snazzy website doesn't a good business make.
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Centralia,#6Author of original report
Sun, December 11, 2005
Here is a sampling of text from the GFR website: >>G-F-R Will Stop Your Foreclosure Or Sale With No Up Front Money<< This is not true, they did NOT stop my foreclosure, Ocwen is going full speed ahead with it, they told me the sheriffs sale would be stopped IMMEDIATELY once they contacted them and that was NOT true, they SAID they contacted Ocwen, but nothing was stopped yet they DEMANDED their money upfront, and I even had to make payment arrangements to pay their fees!! . >>We contact your lender and negotiate a suitable agreement before you pay a fee.<< . This is not true either, I was never sure EXACTLY what they had supposedly negotiated for me, I was told vaguely that Ocwen would put the missed payments on the end of the loan, but how it was to be accomplished, and if there was any interest reduction, I have no idea, and what kind of fees I had to pay IN ADDITION to the GFR fees, after they had a down payment from me, I was told I had to pay attny fees, and other fees to Ocwen, around $2500 if I paid them IMMEDIATELY, otherwise, it would be much more, but nothing was ever put in writing to me as to what exactly was going to happen. . >>Because there are "No Upfront Fees and we offer a MONEY BACK GUARANTEE<< . Well, I have not seen my money back at all, nor has ANY contact with Stacey, the owner apparently said anything about refunding my money, so, this is another lie, shame shame shame! Here is staceys last email to me, dated 12/10/2005, don't see anything about a refund here, does anyone else?? And apparently if you dare complain that they are not serving you well, then they cancel your services!! shame shame shame!! "Vicky, The BBB does not give you a good rating if you do not pay them $500.00 a year. Now that you have already complained about our company without paying us the full amount owed! We have canceled our services. Please do not contact us again The Staff at G.F.R." . >>Imagine having executive level lender experience put to work against your foreclosure situation. After all, who better to protect your interests than one with vast experience in lender procedures, and our Paralegals can help you, even if your property has already gone to sale.<< . If they are so 'executive' and such smart paralegals, WHY don't they put their fees in writing??? WHY don't they put their negotiation results on your behalf in writing for you???? WHY don't they give reciepts for payments made??? And WHY is their mailing address such a deep dark secret???? WHY should a customer have to get the mailing address from the BBB website???? I guess a snazzy website doesn't a good business make.
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Centralia,#7Author of original report
Sun, December 11, 2005
Here is a sampling of text from the GFR website: >>G-F-R Will Stop Your Foreclosure Or Sale With No Up Front Money<< This is not true, they did NOT stop my foreclosure, Ocwen is going full speed ahead with it, they told me the sheriffs sale would be stopped IMMEDIATELY once they contacted them and that was NOT true, they SAID they contacted Ocwen, but nothing was stopped yet they DEMANDED their money upfront, and I even had to make payment arrangements to pay their fees!! . >>We contact your lender and negotiate a suitable agreement before you pay a fee.<< . This is not true either, I was never sure EXACTLY what they had supposedly negotiated for me, I was told vaguely that Ocwen would put the missed payments on the end of the loan, but how it was to be accomplished, and if there was any interest reduction, I have no idea, and what kind of fees I had to pay IN ADDITION to the GFR fees, after they had a down payment from me, I was told I had to pay attny fees, and other fees to Ocwen, around $2500 if I paid them IMMEDIATELY, otherwise, it would be much more, but nothing was ever put in writing to me as to what exactly was going to happen. . >>Because there are "No Upfront Fees and we offer a MONEY BACK GUARANTEE<< . Well, I have not seen my money back at all, nor has ANY contact with Stacey, the owner apparently said anything about refunding my money, so, this is another lie, shame shame shame! Here is staceys last email to me, dated 12/10/2005, don't see anything about a refund here, does anyone else?? And apparently if you dare complain that they are not serving you well, then they cancel your services!! shame shame shame!! "Vicky, The BBB does not give you a good rating if you do not pay them $500.00 a year. Now that you have already complained about our company without paying us the full amount owed! We have canceled our services. Please do not contact us again The Staff at G.F.R." . >>Imagine having executive level lender experience put to work against your foreclosure situation. After all, who better to protect your interests than one with vast experience in lender procedures, and our Paralegals can help you, even if your property has already gone to sale.<< . If they are so 'executive' and such smart paralegals, WHY don't they put their fees in writing??? WHY don't they put their negotiation results on your behalf in writing for you???? WHY don't they give reciepts for payments made??? And WHY is their mailing address such a deep dark secret???? WHY should a customer have to get the mailing address from the BBB website???? I guess a snazzy website doesn't a good business make.
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Centralia,#8Author of original report
Sun, December 11, 2005
Here is a sampling of text from the GFR website: >>G-F-R Will Stop Your Foreclosure Or Sale With No Up Front Money<< This is not true, they did NOT stop my foreclosure, Ocwen is going full speed ahead with it, they told me the sheriffs sale would be stopped IMMEDIATELY once they contacted them and that was NOT true, they SAID they contacted Ocwen, but nothing was stopped yet they DEMANDED their money upfront, and I even had to make payment arrangements to pay their fees!! . >>We contact your lender and negotiate a suitable agreement before you pay a fee.<< . This is not true either, I was never sure EXACTLY what they had supposedly negotiated for me, I was told vaguely that Ocwen would put the missed payments on the end of the loan, but how it was to be accomplished, and if there was any interest reduction, I have no idea, and what kind of fees I had to pay IN ADDITION to the GFR fees, after they had a down payment from me, I was told I had to pay attny fees, and other fees to Ocwen, around $2500 if I paid them IMMEDIATELY, otherwise, it would be much more, but nothing was ever put in writing to me as to what exactly was going to happen. . >>Because there are "No Upfront Fees and we offer a MONEY BACK GUARANTEE<< . Well, I have not seen my money back at all, nor has ANY contact with Stacey, the owner apparently said anything about refunding my money, so, this is another lie, shame shame shame! Here is staceys last email to me, dated 12/10/2005, don't see anything about a refund here, does anyone else?? And apparently if you dare complain that they are not serving you well, then they cancel your services!! shame shame shame!! "Vicky, The BBB does not give you a good rating if you do not pay them $500.00 a year. Now that you have already complained about our company without paying us the full amount owed! We have canceled our services. Please do not contact us again The Staff at G.F.R." . >>Imagine having executive level lender experience put to work against your foreclosure situation. After all, who better to protect your interests than one with vast experience in lender procedures, and our Paralegals can help you, even if your property has already gone to sale.<< . If they are so 'executive' and such smart paralegals, WHY don't they put their fees in writing??? WHY don't they put their negotiation results on your behalf in writing for you???? WHY don't they give reciepts for payments made??? And WHY is their mailing address such a deep dark secret???? WHY should a customer have to get the mailing address from the BBB website???? I guess a snazzy website doesn't a good business make.
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Centralia,#9Author of original report
Sun, December 11, 2005
I see that GFR has responded to my complaint, and she is blowing smoke as usual, I have ALL copies of every email sent to me, and not ONE has her address or a CONTRACT with a dollar amount on it. There is none, and she can't provide an email sent to me with that info since she never sent one. In fact, I had to email request twice for her to send me some forms she swore she sent originally once. I frankly at that time got the impression she was an air-head and did not appreciate being 'dumped' on her at all! Lo and behold, she is the owner--LOL. And, I had to get her mailing address, to answer that part of her reponse, from the California BBB website!! NOT from her or anything she sent me (and again, I got NO reciept for my down payment, NOTHING in writing about their fees or what they would do for me, nothing in writing about our verbal over the phone payment arrangement). And, if the owner of the company, Stacey, who agreed for me to make payment arrangements, when I CLEARLY told her that I did not get my SSD check until the 2nd Weds of each month, why would I lie about that since lying when I did not have the money until then did me no good, so I am ALWAYS upfront about when I get my money, can't make a payment schedule SHE can stick to, as I certainly was prepared to pay her the additional $400 owed on the 14th (and it was just $400 because at the time I knew that I had much less than half to pay for the second payment, not just $3 less!!), then who can be expected to? SHE was the one who verbally agreed to my making that payment schedule. And since I was told by Maddie that as soon as they contacted Ocwen that they would be helping me work the problems out with Ocwen, that the foreclosure process would STOP, and it did NOT STOP, then, I believe they don't know what they are doing. They promise everything, deliver nothing and EVERYTHING is done verbally with no written reciepts or back up!!! Don't trust them period. Anyone who gets mad and threatens to cancel you when you just ask for their mailing address has something to hide. I have demanded my $500 back asap, which should be no problem for them per her above response since she says they have done nothing and did not plan on doing anything until I paid in full. So was it a lie they contacted Ocwen in the first place and Ocwen agreed to work with me? I have also filed a complaint with the BBB and the California Atty Generals office as I think an audit of her company is needed, and I think all her business licenses should be posted on her website and she should be FORCED to back everything she and Maddie say in WRITING within 24 hours! I will be filing complaints with the Washington State AG also since they do business with WA state people in trouble and any other state's AG office as I get the time, that is the problem with these 'internet only' companies, they do business in all states and therefore the complaints must go to all 50 states! V
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Centralia,#10Author of original report
Sat, December 10, 2005
I sent Stacey an email with the grade her company has earned via the BBB, and she sent me back the quote as seen on this site about how the BBB is a paid for review, apparently she did not read the part that states in that paragraph: "One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad".....Get Foreclosure Results has a grade "F". Here is her email to me: >>Vicky, The BBB does not give you a good rating if you do not pay them $500.00 a year. Now that you have already complained about our company without paying us the full amount owed! We have canceled our services. Please do not contact us again The Staff at G.F.R.<< .. Note there is NO mention of returning my $500, so, I am going to send complaints to the Calif AG, the Washington State AG, the BBB in Calif, I mean, how bad it is that you have to go to the BBB website to find out the mailing address of the company you are dealing with because they REFUSE to give it to their customers??? I will send out complaints to the AG in every state in this country if I have to since they advertise on the internet, what else do I have to do while waiting for my house to be sold out from under me? Like I said, BEWARE, BEWARE, BEWARE of this company!! Filing chapter 13 will be MUCH better than dealing with these thieves!
G.f.r.
Riverside,#11UPDATE Employee
Sat, December 10, 2005
This is a response to the complaint posted 12/05. by V Centralia Washington USA. This lady submitted her request for assistant back in Oct.05, Yes we did tell her we could help her get out of foreclosure and we charged her $995.00 (we normally charge $1,295)because she was on disabilly.We contacted her lender and made arrangements with them for a workout. She then paid only $500.00 and started making demands,telling G.F.R. when she would pay the balance,(she said was $400.00)She still owes G.F.R.$495.00 We then advised her we were unable to do anything further until our fee was paid. I do not think this is a unreasonable request.Our authorization clearly states our fee is do once we make arrangments with the lender.It is now December and still we have not recieved the final payment. She has no idea how many time's we have helped people in the last 4 years and never recieved payment for it. G.F.R has helped people at least 5 times a year for no fee at all, because they had children and no money, and nowhere to go.I can clearly see why she is in foreclosure. As far as our address is concerned, we gave that to her when she made the payment.She somehow found it to make this complaint.I guess there is always going to be that complaining person that makes you think! What in the world are we doing in this business?? But then we think, we will not allow the complainers of the world to ruin it for those who appreciate are service and are still in there home because of our efforts. The Staff at G.F.R.