- Report: #1467194
Complaint Review: getaroom -
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Author Confirmed
Why?
getaroom
United States
Phone:
866-435-0808
Web:
https://www.getaroom.com/
Categories:
Business Rating:
(0)
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getaroom They represented themselves as the Sheraton when they were a 3rd party booked me into a room in a hotel that had been on strike for 4 weeks Internet
Report Attachments
They didn't say they were a 3rd party site booked me into a hotel that had been on strike for 4 weeks and was unable to find any other rooms under 1k ON October 29th 2018. I booked a room through I thought was the Sheraton website at no time was I told this was through getaroom. I only found this out after booking the room and getting the email conformation R1278805723. I was supposed to be in a room from 11/1-11/4 when I arrived at the property I saw a picket line and when I asked how long the strike had been going on for I was told by the front desk 4 weeks. No one at getaroom informed me of this I was subjected to having to cross a picket line from 6am-10pm through my stay the picketers had bull horns, drums and other noise making equipment. In addition from 10pm-6am the picketers would set off car alarms every 20 minutes to ensure you couldn't get any sleep. When I called to see if they're were any other rooms available none under 1k a night were available. When I called getaroom they informed me all they were responsible was to provide me with a room no matter the condition. I was bitten by bed bugs, had to clean my own room, and had no services at all whatsoever offered to me. Now that I've done some research on the internet I find I'm not alone there are hundreds of people this has happened to receiving horrible customer service
