- Report: #230173
Complaint Review: Ghostware's - Internet
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Ghostware's
Internet, U.S.A.
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Ghostware's , And D.colville Won't refund money for bass that arrived smashed. Won't respond to FedEx either to fill out claim form. Internet California
Bought a bass on ebay through a store called Ghostwares, Inc. It arrived very late and smashed. Returned it to FedEx and they sent Ghostwares Inc a claim form which they never returned. I am out $82.00 and no bass.
I emailed the company many times in the last three week to no avail. Pay Pal is also working to get my money back. This company is "PayPal verified" so I filed a claim that way too. I just want my money asap. Also, their ebay store is closed now!
Leslie
Preston, Connecticut
U.S.A.
I emailed the company many times in the last three week to no avail. Pay Pal is also working to get my money back. This company is "PayPal verified" so I filed a claim that way too. I just want my money asap. Also, their ebay store is closed now!
Leslie
Preston, Connecticut
U.S.A.
1 Updates & Rebuttals
Dan
Franklin,Ohio,
U.S.A.
admin
#2REBUTTAL Owner of company
Tue, February 20, 2007
This customer, did n ot follow instructions on his order sheets for damaged items in the mail ! All this information is clearrly written and emailed to ALL customers. All they had to do was to calle our main offiec at the warehouse and let them know what the problems was and it would have been replaced ASAP !! I no longer have this ebay store ! I had a lot of problems with both ebay & paypal that led to the closing of this store and many others as well ! But as for this customers problem all she has to do even still is call the main office the phone numbers is in all order information sent to her ! if she no longer has this info , she may email me direct for this information !! This Complaint Must be removed tho ! This is an untrue complaint !!! this item is insured for damage in shipping and is no problem to replace ! just take the right steps to do it ! I dont ship these items, they are all dropped shipped by the comapny that builds them ! and there has never been a damaged item that was not replaced after the customer phones into the main office. I have nothing to do with filling out forms for Fedex or ups, this is compleated at the warehouse main ofice ! Thank you for allowing me to respond to this problem And I dont like being lied about ! Thank you for your trouble.
