- Report: #1067838
Complaint Review: Gift Card Rescue LLC - Elicott City Maryland
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Author Not Confirmed
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Gift Card Rescue LLC
Elicott City, Maryland, USA
Web:
www.GiftCardRescue.com
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Gift Card Rescue, LLC Wrong Gift Cards -- Still Waiting for Refund Elicott City Maryland
On June 28, 2013, I ordered two Bonefish Grill-branded gift cards from this enterprise and received two Fleming's-branded cards instead that were redeemable only at that restaurant. I had never even heard of Fleming's, probably because it is principally a "steak house" and I stay away from red meat like I would avoid the plague. Thus, I obviously had no intention of ever visiting that restaurant chain. I immediately returned the cards on the same day (July 5, 2013) using the return label provided by GiftCardRescue.com and asked for a full refund. To do so, I had to fill out, sign and mail in (!!!) two separate forms, one to describe the circumstances/reasons for the return, and another to apply for a refund of the purchase price. All that after I had already communicated with this merchant, who obviously does his business entirely online, via e-mail and received an acknowledgment of the error. But what is really upsetting me is the manner in which this merchant responds to such requests. Today, 12 days after I returned these wrong gift cards that I had not ordered, the refund has still not been issued. My repeated e-mail requests for status updates have remained unanswered, except for boilerplate, pro forma, message acknowledgments. Finally, after I threatened to go online with an unfavorable review, the merchant confirmed that the returned cards had been received but indicated that the refund was still "under review." I ask, under "review" for what when the merchant had already admitted the error two weeks ago? These types of canned responses are nothing more than stalling/delaying tactics to wear down disgruntled customers. But that will not work with me. If necessary, I will submit formal complaints to the Better Business Bureau and local, regional and national consumer protection agencies. Obviously, I will also dispute the charge with my credit card company, which will take additional time to resolve. Meanwhile I'm out $88.00! Never again!!! I advise all to stay away from this seller.
