- Report: #1137718
Complaint Review: Gill's Small Engine Inc. - Alvin Texas
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Author Not Confirmed
Why?
Gill's Small Engine Inc.
1615 West Adoue Street Alvin, 77511 Texas, USA
Phone:
(281) 331-4000
Web:
www.gillssmallengine.stihldealer.net
Categories:
Business Rating:
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Gill's Small Engine, Inc. Refused to see replacement part for Toro mower unless I brought the mower in and let them do the work. Alvin Texas
My 4 yr old Toro Z4200 mower needed a new muffler. I went Gills and had one ordered; went in paid for it and brought it home where my son put it on. Before we could get the entire yard mowed, the new muffler broke in the same manner as the old one had broken. It was rusted inside. I removed the "new" muffler and took it back to Gills. Initially they were very willing to order another one for me, and told me to hold onto my original receipt because it proved I had already paid for the new part when it came in. When I went back to pick up the newly received muffler, it was an entirely different story.
The same woman who had been so understanding and agreeable now refused to give me the muffler at all, even though I had the receipt and she had been the person who had taken back the "new" one that broke. She insisted that she couldn't just sell me a part unless I brought the mower for their repair shop to do the work on it. The mower is out of warranty and she knew that. Finally after harsh words and arguing it became obvious that she wasn't going to sell me the part so I demanded my money back. She was reluctant to give it to me, but finally she did. Won't ever go back to Gills for anything.
1 Updates & Rebuttals
GILLS SMALL ENGINE
ALVIN,Texas,
WARRANTY RELATED ISSUE
#2UPDATE Employee
Mon, August 18, 2014
SERVICE PARTS MAINTAIN A SEPERATE WARRANTY FROM THE UNIT AS A WHOLE. UNFORTUNATELY IN ORDER FOR WARRANTY TO BE FILED ON A PART, WORK MUST BE COMPLETED BY AN APPROVED WARRANTY CENTER. THERE MAY BE ADDITIONAL SUPPORT BRACKETS MISSING WHICH MAY BE CAUSING THE REPEAT FAILURE OF THIS PART. IF YOU WOULD LIKE TO HAVE US CORRECT THE ISSUE PLEASE COME IN AND WE WILL BE GLAD TO ASSIST YOU.
