- Report: #1103611
Complaint Review: Gilt Group Inc - ocean township New Jersey
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Gilt Group Inc
NYC, NY ocean township, 07712 New Jersey, USA
Web:
gilt.com
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Gilt Group, Inc deceptive advesting, unfair return policy NYC, NY New Jersey
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i purchased a pursue, which was advertised as a saint laurent paris sac de jour leather bag it was suposed to be brand new, i paid thousands of dillars fr it. unfortunately, it sarrive with heavy creases in the leather. their return policy is that an item arives damaged they wil return the price. i think it happened inntransit or it may be the way the compay stored the bag , however it does not look new. they said that the way it was damaged in shiping was not their problem, and they would only refund the money if the bag had tears or scratches on it. they were extremely rude and dismisive of my complaint, the bag looks used.,
1 Updates & Rebuttals
Gilt Groupe
New York,Gilt Customer Support
#2UPDATE Employee
Wed, January 08, 2014
HI there,
We are very sorry to hear your item arrived in such poor condition. That is incredibly dissapointing and we completely understand.
We would encourage you to reach out to us via our email [email protected] or call us on 877-280-0545. We would love to rectify this situation for you. Thanks so much!
Have a wonderful New Year!
Warm Regards,
Anna- Customer Support
