- Report: #592276
Complaint Review: Glamour Shots - Elmhurst New York
Reported By:
Tomato -
Elmhurst, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Glamour Shots
90-15 Queens, Blvd. Elmhurst, 11373 New York, United States of America
Phone:
718-393-3260
Web:
http://www.glamourshots.com
Categories:
Business Rating:
(0)
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Glamour Shots File & take in-store credit from the worst deceitful rip-off company in the world. Don't give up. Elmhurst, New York
I have been fighting with this terrible enemy for 5 months. And I am meeting to get $300.00 in-store credit for my $1,101.59 purchase. Yet, I haven't receive because of the comapany ignorance. I am under the final step. I want you, who met this ripoff business from them, to file your complaints here,Better Business Bureau, Federal Trade Commision, and anywhere your can file to avoid to produce sad person like me. GS never give you REFUND but in-store credit. I ordered my photos for my business use on 11/07/2009. But I didn't receive products within 7-10 business days as the sales receipt said. I called to them 1 month later after photo shooting, they said they would send it out to me next day, but I didn't receive it. After many calls to them, I received it after 2 months later after photo shooting. During this time, they said I had to come to the store to pick it up. NON-SENCE. I never get any explanation about it from anybody. Opening the package, I was so surprized again. There was no FREE 8x10 print-out photos and Image DVD for the presentation. I got very angry with this mocking service and attitude. I gave another call to them for cancellation. But they didn't cancel and refund. They don't have ears for customers. In addition, they dind't apoloze for delay delivery at first. I called to GS customer service and emailed them. However, they dind't respond it. Even the GS customer rep, Michelle never answer lively, always the answering machine recorded mine. However, she didn't call me back. In Februay, I tried to make calles almost everyday, then she emailed and called me saying the area manager would contace me. Yet, I didn't hear from him for 1 month after it. And then I made called and emailed her everyday again, then I got a call from the vice president, Kenny Gillgas. Even though he is the vice president, he can't understand customer, instead of it, he focuses on his benefit and arrogance. He said to me finally it was waste of his time to discuss with me.. Is is the right attitude to the customer? I gave his company big money. I don't want to waste of my time, so I climed down to get in-store credit instead of the refund. Even the credit, the costomer rep. Michelle said they gave me $350. but finally turned their mind to $300. Continueing the story, they did'nt issue the credit ASAP. When I called to the store manager, Estefania Gomez, she ingnored my called almost, in addition, the store customer rep. Katheryn Matos made a conference call to Kenny Gillgas, and said to him that I YELLED AT her. It would be joking. This, silly Katheryn Matos laughed at my claim call at first. And I talked to her with loud voice for her to understand me well. And skillless Kenny exactly YELLED AT me, THE COSTOMER. I completely felt bad with them, so I filed my complaints to Better Business Bureau. After I infomed them of it, they said they would issue the credit if I say to BBB that I am satisfied with GS service. It is the silly thing, isn't it? They don't understand whay they do. I never meet that kind of deceitful company. They should be disappered from this world. However, someday GS will be bankrupt and those deceitful representatives will meet the final judgement because they failed to make fans of the company to make their infront of daily money. In the Bible, Jesus says to God, 'Forgive them, they don't know what they did and do.' I can't talk everything what I met from them and how I felt fear of their arrogance from them. But I am looking for the righteousness. And God takes a controll. Estefania Gomez, the store manager, omitted my order, DVD which I would send to my parents in Japan, from the sales receipt, and she didn't say she offered it to me. It was wrong. Kenny Gillgas, the vice president, he never pay attention to the customers but he gave me a stress to give up to claim. Katheryn Matos, I closed my mouth to her pierot performance. Michelle, the area customer representative, I thank you for your ignorance to the customer.
