- Report: #389311
Complaint Review: GLOBAL CASH ACCESS - LAS VEGAS Nevada
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GLOBAL CASH ACCESS
3525 EAST POST ROAD LAS VEGAS NV LAS VEGAS, 89120 Nevada, U.S.A.
Phone:
800-8337110
Web:
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GLOBAL CASH ACCESS ATM DID NOT GIVE ME MY CASH BUT TOOK IT FROM MY ACCOUNT LAS VEGAS Nevada
On September 13th 2008 I attempted to get cash out of a ATM located at Hooters Hotel Casino. The machine seemed to stall and after a few minutes said it could not process and to try another machine.
I went to another machine which had the same out come. Later I went to another casino and attempted to withdrawl money and was told that my account was over the limit.
I called my bank and through the automated service was told that two transactions at Hooters had been processed and the money taken from my account. With the ATM fees the total taken was $406.00. No one was available at my bank to file a claim and after making several calls from saturday night, sunday, and into monday morning I was finally able to file a claim with my bank who credited my account back the $406.00.
I received a letter stating they had submitted my claim to the merchants (Global Cash Access) bank and they had 45 days to reply. I never heard anything until I noticed the money taken from my account on November 4th 2008.
My bank claims that Global Cash provided information saying that all of the ATM had balanced and I Had got my money. They also said they could not do anything else to help me. I knew this was completely untrue and researched for myself GCA. Immediately I found an article written on September 18th by Eric Gershon which detailed the whole incident. Hurricane Ike had knocked out communications with GCA's facility in Houston with the data center in Las Vegas. "Tens of Thousands" of transactions failed some accounts no money was dispensed and none was deducted from bank accounts and in others cases accounts were debited and no cash was disbursed. Exactly what happened to me.
The president and chief executive of Global Cash Access gave details of the incident to the reporter and was "aghast this has happened." When I called GCA with my complaint the dismissed me and denied any problems. When I refered to the article they said that the ATMs had balanced and that I had received my cash. They said they check their records and I would hear back from them within 2-70 days.
I have found other people online that this happened to and I think many more will become aware now that the banks seem to just be taken the money out of people accounts. If this has happened to you and anyone you know please contact me. The problem was on September 13th (early evening I think) into early sunday. I personally spoke to a least 5 other people who were unable to get cash from these machines and had to get credit from casinos for food, cabs etc.
Laura
Los Angeles, California
U.S.A.
I went to another machine which had the same out come. Later I went to another casino and attempted to withdrawl money and was told that my account was over the limit.
I called my bank and through the automated service was told that two transactions at Hooters had been processed and the money taken from my account. With the ATM fees the total taken was $406.00. No one was available at my bank to file a claim and after making several calls from saturday night, sunday, and into monday morning I was finally able to file a claim with my bank who credited my account back the $406.00.
I received a letter stating they had submitted my claim to the merchants (Global Cash Access) bank and they had 45 days to reply. I never heard anything until I noticed the money taken from my account on November 4th 2008.
My bank claims that Global Cash provided information saying that all of the ATM had balanced and I Had got my money. They also said they could not do anything else to help me. I knew this was completely untrue and researched for myself GCA. Immediately I found an article written on September 18th by Eric Gershon which detailed the whole incident. Hurricane Ike had knocked out communications with GCA's facility in Houston with the data center in Las Vegas. "Tens of Thousands" of transactions failed some accounts no money was dispensed and none was deducted from bank accounts and in others cases accounts were debited and no cash was disbursed. Exactly what happened to me.
The president and chief executive of Global Cash Access gave details of the incident to the reporter and was "aghast this has happened." When I called GCA with my complaint the dismissed me and denied any problems. When I refered to the article they said that the ATMs had balanced and that I had received my cash. They said they check their records and I would hear back from them within 2-70 days.
I have found other people online that this happened to and I think many more will become aware now that the banks seem to just be taken the money out of people accounts. If this has happened to you and anyone you know please contact me. The problem was on September 13th (early evening I think) into early sunday. I personally spoke to a least 5 other people who were unable to get cash from these machines and had to get credit from casinos for food, cabs etc.
Laura
Los Angeles, California
U.S.A.
1 Updates & Rebuttals
anonymous
glendale,California,
USA
GCA atm rip off
#2Consumer Comment
Fri, January 15, 2010
I too, was ripped off by this company. On October 18, 2009, I tried to withdraw $300.00 from one of their machines inside of a casino in Temecula, California. I got as far as "agreeing to the service charge for the transaction" and then the screen went blank. I never recieved any money nor a reciept. Naturally when my banking institution investigated my claim, GCA told them the machine had balanced out and the money was dispensed. In other words, GCA is saying we are all liars and is taking our hard earned money and there is nothing we can do about it.
