- Report: #1362439
Complaint Review: Global Cash Card - california
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Author Confirmed
Why?
Global Cash Card
california, USA
Web:
Www.globalcashcard.com
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Global Cash Card Fraudulent Charges Irvine, California
I was issued a refund on my card for 231.61 I went to the store to buy some food and discovered there was a fraudulent charge of 181 from rite aid contacted the global was on hold for 41 minutes they said I needed to file a dispute on hold for 47 minutes then they tell me since it is pending to contact the company. Called rite aid said they can absolutely stop the charge rite aid filed a fraud report not w on hold again with global to get the charge stopped been on hold for 42 minutes I'm beyond frustrated the charge was from a rite aid in merrick ny I do believe it was someone that works there but their unwillingness to fix this situation is appalling
1 Updates & Rebuttals
Michelle Mandell
Irvine,California,
USA
Please Contact Us
#2UPDATE Employee
Mon, March 20, 2017
Thank you for your inquiry. Unfortunately we are unable to locate your account with the information provided. We apologize for the longer hold time as we are experiencing high call volume. In the future you can use our call back feature in order to avoid waiting on hold. This feature permits our cardholders to request a call back from an agent without losing their place in the queue. We would like the opportunity to speak with you and assist you with your concern. Please contact us at 888-220-4477 ex.701 and we would be happy to help you.
