Derek
Somers Point,#2UPDATE Employee
Wed, January 25, 2006
Ben, I am not getting your emails. Obviously I want to help you, or I would not be on here responding to your inquiries! email me direct [email protected] Also, post your email here in case I do not receive your email, I can email you! I am trying to help you :) or call me 9am to 3pm eastern time 866-437-2748 regards derek customer service manager
Ben
Naperville,#3Author of original report
Thu, January 19, 2006
I also have sent Derek an e-mail directly, twice. I also sent two "Shipping Lost and Recovery" forms on the herbalsmokeshop website (http://www.herbalsmokeshop.com/loss-recovery.html) I will try calling the other number that is floating around in these reports, but I doubt that will get me anywhere...
Shaun
Amherstburg,#4Consumer Comment
Thu, January 19, 2006
I have attepmted to contact Derek, the so called "customer service manager" 4 times now and have not recieve a single response! I'm starting to think that his rubuttals are more of a PR move then actual truth. My original order was sent back in June 2005 (which i didnt recieve) and he has done nothing to help me out. I cant even get a response from him to let me know whats going on. Dont bother doing business with a corrupt company like this; they will just take your money and make excuses why you didnt get our order.
Derek
Somers Point,#5UPDATE Employee
Wed, January 18, 2006
If you have ANY problems with ANY purchase from our company, all you have to do is contact me. There is a lost package claim form on our website that you can fill out, or contact me direct at [email protected] or call me direct at 866-437-2748. We had a problem with the us postal service stealing packages and started using fedex on dec 1 05. If your package was lost or stolen, I am happy to replace it, just let me know! regards, derek customer service manager GLE inc