Jeff
USA#2Consumer Comment
Fri, October 02, 2009
I order a sampler pack from these guys 9/7/2009, haven't received anything, or a response to emails. Phone numbers on the receipt, web site, and inside of this rip off report all don't work.. If I go to buy this kind of thing again, I'll make sure to research the company before hand.. I paid almost 100 bucks canadian. I'm of the opinion that the previous positive consumer report is fake, made by that derek d****ebag.
Rocky
Cape Coral,#3Consumer Comment
Mon, May 15, 2006
I am an avid smoker and have been ordering from this company for over 5 years! THESE REPORTS ARE COMPLETELY BOGUS! I have NEVER, I REPEAT NEVER-NEVER had any problems with them or their products. These stories sound like they were written by angry chidlren. DO NOT believe this garbage! I have been ordering from HSS for a LOOONG time. I have nothing to gain by posting this comment. I feel obligated to get their back because they have treated me so well since the first order I placed. Derek is an awesome customer support person, he is probably overworked, but he is always on top of his game. The longest I have ever waited for an order was probably 5 days, which is regular for mail order shipments. So why do these customers sound so crazy? Once again, I have ordered from this company a million times and had great service. I have NEVER been ripped off by them, I have never even considered the possibility. HSS is COOL with me. Whatever your individual opinion on their products has nothing to do with being a rip-off. All of you people who are just mad because you THOUGHT you were ordering something else are jerks for even posting your garbage on this site. get a life! These products have been around for a looong time. If anything they are alternatives to tobacco. I would prefer to smoke any of their products over tobaccoo any day.
Derek
Somers Point,#4UPDATE Employee
Wed, February 08, 2006
sir, i get 250 emails a day, without a problem. try emailing me at [email protected] as well as [email protected] I was in the office from 9 to 5 today, and did not hear from you. You can also try my other line at 609-407-0005. I am obviously happy to help you, or I would not be responding to your emails. regards derek
D'mitri
Harvey,#5Consumer Suggestion
Tue, February 07, 2006
I've contacted H&H through [email protected] and I received an error messege stating that this email address is no longer in existence. Also when I made an attempt to contact this company through 866-437-2748 9am to 3pm mon-friday, the phone would ring off the hook until someone would pick up the phone and hang it up. So please don't send me a false reply stating you wish to resolve this issue. Especially if you have no wish to even issue me out a refund or the merchandise I have paid for 2 months ago. I guess my only alternative is to contact someone of a higher authority.
Derek
Somers Point,#6UPDATE Employee
Mon, February 06, 2006
Customer, We did have a problem with the postal service stealing packages. Please contact me if you have any problems so that I can assist you, and reship a package via fedex if necessary. I have not heard from you to this day, therefore I am unable to help you because I do not have the information I need to do so. Please contact me via email at [email protected] or call me 866-437-2748 9am to 3pm mon-friday eastern time
Derek
Somers Point,#7UPDATE Employee
Mon, February 06, 2006
Customer, We did have a problem with the postal service stealing packages. Please contact me if you have any problems so that I can assist you, and reship a package via fedex if necessary. I have not heard from you to this day, therefore I am unable to help you because I do not have the information I need to do so. Please contact me via email at [email protected] or call me 866-437-2748 9am to 3pm mon-friday eastern time
Derek
Somers Point,#8UPDATE Employee
Mon, February 06, 2006
Customer, We did have a problem with the postal service stealing packages. Please contact me if you have any problems so that I can assist you, and reship a package via fedex if necessary. I have not heard from you to this day, therefore I am unable to help you because I do not have the information I need to do so. Please contact me via email at [email protected] or call me 866-437-2748 9am to 3pm mon-friday eastern time
Derek
Somers Point,#9UPDATE Employee
Mon, February 06, 2006
Customer, We did have a problem with the postal service stealing packages. Please contact me if you have any problems so that I can assist you, and reship a package via fedex if necessary. I have not heard from you to this day, therefore I am unable to help you because I do not have the information I need to do so. Please contact me via email at [email protected] or call me 866-437-2748 9am to 3pm mon-friday eastern time