- Report: #517495
Complaint Review: Global Tel Link - Mobile Nationwide
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Author Not Confirmed
Why?
Global Tel Link
Mobile, Nationwide, United States of America
Phone:
Web:
www.gtl.net
Categories:
Business Rating:
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Global Tel Link I worked for them--horrible customer service, complete rip off! Mobile, Nationwide
The address for the Mobile, AL office is:
2609 Cameron St.
Mobile, AL
36607
The new boss is Mr. Terry Apt.
I worked for Global Tel Link for about five months. I, like everyone who works there, was hired through a temp agency. Temps make $10 an hour and everyone works 40 hours a week--there's no such thing as a part time GTL employee.
If you ask to speak to a supervisor and are told none are available-- that is a lie. There are a minimum of two supervisors on the floor at all times; they just don't want to speak to customers. If a representative promises you a supervisor will call you back--that is a lie nine times out of ten, because the rep doesn't bother to write down the customer's information so a supervisor can make a callback.
The rates charged for phone calls are outrageous--I saw $50 for a 15 minute call many a time--and, despite what GTL reps tell you, the fees are set up by the state prison systems WITH GTL...so GTL does indeed have a hand in how much customers are paying for the calls.
If you're in, for example, Georgia and your loved one is in a facility in Louisiana, you will pay long distance rates to talk to them. Get a cell phone with a Louisiana area code and DO NOT TELL the GTL rep. 99% of them are too lazy to check.
You can also purchase a Magic Jack. This will allow you to have a home telephone line, but you get to pick the area code--again, don't tell the GTL rep that you have a Magic Jack, because they will refuse to set up the account.
If the facility your loved one is in is a jail, you CAN set up a cell phone account, no matter where the facility is. If it's a prison, there are restrictions--only about six states allow cell phones to be set up for the prisons.
Call or write the Alabama Better Business Bureau! GTL needs to be stopped.
2609 Cameron St.
Mobile, AL
36607
The new boss is Mr. Terry Apt.
I worked for Global Tel Link for about five months. I, like everyone who works there, was hired through a temp agency. Temps make $10 an hour and everyone works 40 hours a week--there's no such thing as a part time GTL employee.
If you ask to speak to a supervisor and are told none are available-- that is a lie. There are a minimum of two supervisors on the floor at all times; they just don't want to speak to customers. If a representative promises you a supervisor will call you back--that is a lie nine times out of ten, because the rep doesn't bother to write down the customer's information so a supervisor can make a callback.
The rates charged for phone calls are outrageous--I saw $50 for a 15 minute call many a time--and, despite what GTL reps tell you, the fees are set up by the state prison systems WITH GTL...so GTL does indeed have a hand in how much customers are paying for the calls.
If you're in, for example, Georgia and your loved one is in a facility in Louisiana, you will pay long distance rates to talk to them. Get a cell phone with a Louisiana area code and DO NOT TELL the GTL rep. 99% of them are too lazy to check.
You can also purchase a Magic Jack. This will allow you to have a home telephone line, but you get to pick the area code--again, don't tell the GTL rep that you have a Magic Jack, because they will refuse to set up the account.
If the facility your loved one is in is a jail, you CAN set up a cell phone account, no matter where the facility is. If it's a prison, there are restrictions--only about six states allow cell phones to be set up for the prisons.
Call or write the Alabama Better Business Bureau! GTL needs to be stopped.
