- Report: #297943
Complaint Review: Global Tel Link - Tennessee
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Author Confirmed
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Global Tel Link
globaltellink.com Tennessee, U.S.A.
Phone:
877-6504249
Web:
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Global Tel Link over charging for phone calls, awful customer service(minus 2 wonderful people who actually did help me)& saying i owe huge amts for my bill each time i would call. I Sent Money Grams To Mobile, Alabama For Calls Coming From Charles Bass Correction Complex In Nashville, Tennessee
The MOST problems i've been experiencing from global tel is since after May 18th of 2007. i sent in a money gram on that date! (to mobile, AL using code 3637 or 3636). when the money ran out on the phone from that payment i called to see how much i needed to pay so i could add more. they told me i never paid on may 18th that my last payment was in july of 06. i said thats not true, i have the money gram right here in front of me to prove it and also bank statements to prove i paid after that date. i proceeded to read the reference # to this one woman. she said i still didn't pay.
i always wondered why my bill was so high. for example i added $40 on the phone acct. i was told it credits u up to another $50 thereafter, for a total of actually $90 worth of calls and when i paid the next time, the minimum amt i'd have to pay is $25. so in all i would end up having to pay the $90 plus $25 so it would be activated again so my husband would be able to call me. when that money ran out, i called to find out what i owed plus to add more. i was told i owed $169. i said thats not right. after arguing with i don't know how many people i hung up. i called back and spoke to someone else who actually helped.
one particular phone call i won't forget. when the woman told me i owed almost $300 i said how is that possible. when i only put $56 and some change to activate it. even if it credited me $50 thats $106 plus the $25 minimum amt u have to put down my bill should only be around $131 maybe $132. she said nope i owed the almost $300. i said i'm not paying that.
she then transferred me to a supervisor named JANICE who also stated the same thing. i said theres NO WAY. She was so rude. she wouldn't even listen to a word i had to say. kept interrupting me, saying (rudely)(my name)baby u do owe that much". how professional i told her. and yes i cussed her out. wasn't right of me, but she wouldn't listen to me. hear anything i had to say. when i did get a word in i told her that teresa (one of the representatives that goes to the penitentiary to talk about global tel) stated i was even being charged too much, she hung up on me.
when i called back yet AGAIN to speak w/ someone who would help me, my bill happened to be lowered from almost $300 to $108..? i paid it even though it was still to high just so i could talk to my husband. besides teresa there are two wonderful people who do work for global tel that are extremely helpful. wouldn't have gotten anywhere if it weren't for these girls. they're names are annette and jacklyn.
Nicole
columbia, Tennessee
U.S.A.
i always wondered why my bill was so high. for example i added $40 on the phone acct. i was told it credits u up to another $50 thereafter, for a total of actually $90 worth of calls and when i paid the next time, the minimum amt i'd have to pay is $25. so in all i would end up having to pay the $90 plus $25 so it would be activated again so my husband would be able to call me. when that money ran out, i called to find out what i owed plus to add more. i was told i owed $169. i said thats not right. after arguing with i don't know how many people i hung up. i called back and spoke to someone else who actually helped.
one particular phone call i won't forget. when the woman told me i owed almost $300 i said how is that possible. when i only put $56 and some change to activate it. even if it credited me $50 thats $106 plus the $25 minimum amt u have to put down my bill should only be around $131 maybe $132. she said nope i owed the almost $300. i said i'm not paying that.
she then transferred me to a supervisor named JANICE who also stated the same thing. i said theres NO WAY. She was so rude. she wouldn't even listen to a word i had to say. kept interrupting me, saying (rudely)(my name)baby u do owe that much". how professional i told her. and yes i cussed her out. wasn't right of me, but she wouldn't listen to me. hear anything i had to say. when i did get a word in i told her that teresa (one of the representatives that goes to the penitentiary to talk about global tel) stated i was even being charged too much, she hung up on me.
when i called back yet AGAIN to speak w/ someone who would help me, my bill happened to be lowered from almost $300 to $108..? i paid it even though it was still to high just so i could talk to my husband. besides teresa there are two wonderful people who do work for global tel that are extremely helpful. wouldn't have gotten anywhere if it weren't for these girls. they're names are annette and jacklyn.
Nicole
columbia, Tennessee
U.S.A.
1 Updates & Rebuttals
Nicole
columbia,Tennessee,
U.S.A.
ONE OF MANY, PISSED OFF CUSTOMERS OF GLOBAL TEL!!!
#2Author of original report
Tue, January 08, 2008
i've been calling global tel since 9am this morning..i understand with it being a monday, experiencing high call volume and having to leave your number so someone can return your call, but d**n..after "8" mind u, reps returning my calls, ONLY to tell me they have to transfer me AGAIN to someone in TN because they ALL were either in northern or southern FL. that is a bunch of b.s... here it is now 11pm, and i've gotten NO WHERE. each state should have there own global tel number instead of us being transferred to different people all over god's country. I've paid out enough money over the past 2 years only to be screwed over and over and over again by this company..overcharging for the rate of calls, one minute it would be $2.45 for first minute .59 after that, OR then .59 for first minute .11 after that. BUT wait, if you live in the same town as the penitentiary it's just a straight .99 for the WHOLE 30 minutes. get that one!!! TO ME, and i'm sure a million more people feel it should be just one set reasonable price all day everyday. i used too get a bill, but i haven't received a bill in the mail from this company in over a year. when i asked them about it, they said we send them out the 3rd of each month to you. go figure, ive been in the same place for almost 4years. I'VE had to call THEM every month for over a year now, just to see what i owed them, only to be told i owed a huge bill. which is b.s. considering i put the same amount on the phone each time i added money. your on hold for what seems like hours, or your transferred from one rude person to another. arguing with different people trying to explain NO i don't owe that much!!..they have NO form of communication with each other..they say there computers are networked together...that is definitely NOT TRUE. with most of the people i have talked to when i'd ask do u see on your screen where it says i talked to so and so..they would say NO most of the time..i'd say scroll down and read what has been said. i'd have to hang up and call back just so i could get through to someone else who had enough sense to just listen to me, and simply take the time by looking at there computer, help fix the problem the last person messed up when they put my money into the wrong acct. what ever that means and saying i see here, yes u did talk to that person; when the last person i just spoke with told me no i didn't. it's very rare u find someone to help u when dealing with global tel. having to deal with global tel is WAY MORE stressful on me, than my husband actually being in the penitentiary is. sad isn't it? i know when it comes to money, i don't like to be taken advantage of. ripped off. i work hard for my money. i keep track of every dollar i spend. so when i'm told i owe a big amt when i know for a fact i don't, doesn't sit too well with me..makes me sick to think there are companies like global tel's everywhere. sure there are letters u can write to your loved one, cheaper but not the same. for those who don't drive or have means of transportation all they have IS the phone. we want to hear our loved one's voices on the phone. we shouldn't be ripped off just so u can make a quick buck..if it wasn't for the relatives or friends of inmates, hell even the inmates themselves paying, there would be NO company/employees. stop and think about it...WE keep u in business and help pay your employees. i want to be able to talk to my husband dammit with no hassles and not be told a bunch of b.s.
