Complaint Review: Glock Store - San Diego California

I ordered a concealed carry Tee-shirt from the Glockstore in late August, it also came with a free bellyband; I was not really interested in the belly band but thought, okay it might be worth having; anyway, I am the 2IC and a member of a close protection team; I have been in this industry for a long time and was looking for something that would allow me to carry a small semi-auto pistol under my shirt without "printing" so I thought I'd give these items a try; I have to say I was warned not to order anything from the Glockstore or Magills.com as some of my associates told me they had a reputation for bad customer service but I decided since I had no experience with them, I would give them a chance.
I ordered the CCW tee-shirt and the free bellyband, I recieved them approx. a week later; I opened the box to take a look and also get an opinion from one of my team members and immediately realized that the placement of the nylon fabric holster would be too far to the rear to get a solid grip on my pistol, My associate agreed after he looked at it closely; he said it did not meet our teams requirements for holsters and after some thought, I agreed; we took a look at the belly band and how the holster slot was positioned and the slots for an extra mag and decided that it would get in the way of our equipment that we had to carry, i.e. radio, etc.

I called and spoke to a customer service rep. and told him the situation, we spoke about a holster that would work carried my Magills/Glockstore, called the Sky Cop holster, and he said he would have to get back to me the next day on availability. I never got a return call.  I re-packaged the items in the original plastic containers along with a note on the invoice how to credit my acct as instructed and sent them back a few days later.

I received an email from AJ after they recieved my return, (for which I had to pay the shipping on, which I had no problem with), asking me how I wanted the return handled.I sent him an email stating that I had enclosed the info per their instructions along with the invoice and told him again, that I wanted them to credit my acct, that the items did not meet the requirements of my team.It was then that it got unprofessional, he responded to my email and stated that the Glockstore could not provide me a refund because the item (s) were returned defective; that it looked as if the sights had torn the nylon holster. I found that very interesting because I had never holstered a gun in the shirt much less tried it on. My associate and I determined the tee-shirt would not work just by looking at the position of the holster, it was obvious. We weren't born yesterday and we have both been in protective services for over 20 years.

I called AJ and told him that if it "actually" had tears in the nylon holster, it came that way from the glockstore, he stated in very puffed up manner "that we have a woman that checks every item going out and that shipment went out in perfect condition".There was no Quality Control label in the shipping box, which has been the std for mail order shipping for a long time, nor was it noted on the invoice. I do not believe there was any quality control in place at all and I also KNOW that the item was returned exactly how it was received, I saw no tears on the holster, neither did my team mate but we did not really look at the interior of it closely.

I also found it interesting that AJ did not mention any of this in his first email, he asked what I wanted done with the return. It was not until after I asked that my acct be refunded that he started with "the item was returned defective and the Glockstore could not refund the payment".That was when I told him I would file a fraud report with my bank and have them get the funds returned. What I really do not like, is my integrity being questioned; I told him I sent it back without trying it on or attempting to holster my pistol, which can be verified by my team mate and associate.
This reeks of typical internet scams and thats what I was warned against originally but as I said, I thought I'd give them a chance. Thats NEVER going to happen again. I would have been fine with exchanging the items for the DeSantis Sky Cop cross-draw holster but no one called me back with the info promised on the holster and I waited three days before sending the box back. Now they want me to pay an additional $10.50 for shipping if I want the "defective items" returned to me. This has to be some of the worst customer service I have ever experienced and I guess I should have known better.