- Report: #446181
Complaint Review: GNS INC Also Known As Nutralane.com - Arvado, Colorado Nationwide
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Why?
GNS INC Also Known As Nutralane.com
6452 Fig St Suite A Arvado, Colorado, 80004 Nationwide, U.S.A.
Phone:
877-2421376
Web:
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GNS, INC Also Known As NutraLane Unauthorized Charges GNS Inc Arvada Colorado
I received a free trial for Acai Berry and called my doctor to see if I could take it becuase I had just been put on high blood pressure meds and she said no. You have 15 days from shipment to cancel and further autoships according to the company. I called immediately and cancelled any further shipments and wrote down the information and the cancellation number and dated it. I just received a double shipment that was charged to my visa. I called to find out why and was given a new cancellation order number yesterday and told to call back today with the old cancellation information that I had at work. When I called they sent me to two different supervisors and tried to say that this is not one of their cancellation numbers and there is nothing they can do about refunding my money for an order I never placed.
I am going to my bank to refute these unauthorized charges and trying to find out how to return this product and get my money back. They were not only rude to me they hung up on me and I had to call back just to get another supervisor unwilling to give me authoriztion to return the product and get my refund. She wants a copy of my phone bill with their number on it faxed to her.This is ridiculous for something that I did not order int he first place. She told me without proof that I called her, which is the cancellation number and date information with the order number that I have which she say's is not in their system, she will not refund my money. Even when I get a copy of my phone bill and fax it to her they still won't validate the cancellation number.
Kmc
Raleigh, North Carolina
U.S.A.
I am going to my bank to refute these unauthorized charges and trying to find out how to return this product and get my money back. They were not only rude to me they hung up on me and I had to call back just to get another supervisor unwilling to give me authoriztion to return the product and get my refund. She wants a copy of my phone bill with their number on it faxed to her.This is ridiculous for something that I did not order int he first place. She told me without proof that I called her, which is the cancellation number and date information with the order number that I have which she say's is not in their system, she will not refund my money. Even when I get a copy of my phone bill and fax it to her they still won't validate the cancellation number.
Kmc
Raleigh, North Carolina
U.S.A.
1 Updates & Rebuttals
Gns
Arvada,Colorado,
U.S.A.
Company Response
#2UPDATE Employee
Thu, May 21, 2009
Kmc, We understand that you contacted us prior to your autoship processing date to request cancellation of further shipments. We apologize that your cancellation request wasn't taken care of at that time, and if you were spoken to in a rude manner by any of our representatives. We realize that you are having a problem in receiving a refund from our company for the additional order you received. We would be happy in working with you towards finding a resolution if you could please contact customer service at 1-800-595-4670. Thank you, Supervisor
