Gns
Arvada,#2UPDATE Employee
Tue, June 09, 2009
The offer you ordered from is advertised as a free 21 day trial for our product called Acai Berry Edge this was not advertised as a free sample. With this offer you would be charged $3.97 upfront to cover the shipping and handling. In the terms and conditions of the offer we explain that you can try this product out for 21 days, if you are unsatisfied with the product for any reason you can call us to return the unused portion within your trial period and not be billed a thing. If you keep the products past the 21 days then you are charged $79.90 for the two bottles kept. Additionally, we do provide you with another 9 days after the trial period ends in which you can still return your trial products for a refund. We understand that you had contacted our company and were not advised to return your trial order for a refund, we would like to apologize that this was not expressed to you at that time. However, the information regarding the trial product and autoship program is presented to you four different times-- in the terms and conditions on the order page, on the order confirmation page, on the order confirmation email, as well as on your order invoice. We provide this important information multiples times to prevent this from being missed. Please contact customer service at 1-800-595-4670 if we can assist you further in anyway. Thank you, Supervisor