- Report: #443650
Complaint Review: GNS Inc - Arvada Colorado
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GNS Inc
6452 Fig St. #A Arvada, 80004 Colorado, U.S.A.
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GNS Inc Acai Berry Weight Loss And Colon Cleanser Acai Berry is a SCAM!!!! Do not buy from them, Don't trust the information found on any website about this product!! Arvada Colorado
I normally don't fall for scam's but this company is a hugh Scam.
A friend of mine told me about this product she saw on the Oprah Winfrey website. "Acai Berry cleanser for weight loss" per their website you get a 21 day trial period for only shipping and handling $3.97. Scam!!!
They state on their website "you need to use this product for 60 days to see any results." Per return policy you have 14 days from the time they originally charged your credit card to return.....but the catch is it takes 7-10 business days to even receive your product and then you would have to return immediately.
Then if you don't call and cancel before your 21 days they go back and recharge your credit card the original fee of $79.90 which make the trial amount now $83.97. Doesn't should much like a "Trial bases for Only $3.97 s/h fee" to me.
Also, if you don't cancel before that 21 days they put you on a auto shipping schedule and keep charging your credit card and now your stuck with their crappy product because per their return policy if you are on the auto ship schedule you are no longer able to get a refund at ALL....You have to get a credit and then you can trade for their other Crappy products they sell.
So in the end you are charged for crap, you are stuck with crap and they sit there laughing at the public for being stupid.....their customer service reps are rude and nasty and do not care about the customer, and why should they, they already got our money!!
So please tell everyone you know about this company and product and hopefully this can help save others from going through this horrific experience.
I have already reported them to the BBB, if anyone else
has a similiar situation I would also recommend you report them to the BBB.
I hope this has helped someone, I have learned my leason and just don't trust anyone....
D.k
Indianapolis, Indiana
U.S.A.
A friend of mine told me about this product she saw on the Oprah Winfrey website. "Acai Berry cleanser for weight loss" per their website you get a 21 day trial period for only shipping and handling $3.97. Scam!!!
They state on their website "you need to use this product for 60 days to see any results." Per return policy you have 14 days from the time they originally charged your credit card to return.....but the catch is it takes 7-10 business days to even receive your product and then you would have to return immediately.
Then if you don't call and cancel before your 21 days they go back and recharge your credit card the original fee of $79.90 which make the trial amount now $83.97. Doesn't should much like a "Trial bases for Only $3.97 s/h fee" to me.
Also, if you don't cancel before that 21 days they put you on a auto shipping schedule and keep charging your credit card and now your stuck with their crappy product because per their return policy if you are on the auto ship schedule you are no longer able to get a refund at ALL....You have to get a credit and then you can trade for their other Crappy products they sell.
So in the end you are charged for crap, you are stuck with crap and they sit there laughing at the public for being stupid.....their customer service reps are rude and nasty and do not care about the customer, and why should they, they already got our money!!
So please tell everyone you know about this company and product and hopefully this can help save others from going through this horrific experience.
I have already reported them to the BBB, if anyone else
has a similiar situation I would also recommend you report them to the BBB.
I hope this has helped someone, I have learned my leason and just don't trust anyone....
D.k
Indianapolis, Indiana
U.S.A.
1 Updates & Rebuttals
Gns
Arvada,Colorado,
U.S.A.
Company Response
#2UPDATE Employee
Sat, May 23, 2009
The offer you ordered from is advertised as a free 21 day trial for our product called Acai Berry Edge. With this offer you would be charged $3.97 up front to cover the shipping and handling. We ship out the product to you, and if standard shipping is selected the shipping time-frame is 7-14 days. There also is an option to expedite your shipping to 3-5 days. In the terms and conditions of the offer we explain that you can try this product out for 21 days, if you are unsatisfied with the product for any reason you can call us to return the unused portion of your products. If we receive the trial order returned to us within the 21 day trial period you are not billed for the products. If you keep the products past the 21 days then you are charged $79.90 for the two bottles kept this charge is not for any additional shipments. Additionally, we do provide you with another 9 days after the trial period ends in which you can still return your trial products for a refund. Included with this offer is an autoship program which begins 45 days after the date your order is placed. Every 45 days another shipment is sent out for a discounted price of $69.90 and with free shipping. Many of our customers are satisfied with our product and find this service to be a benefit to themthey save $10 off of future orders and their supply is automatically replenished so they would not have to call us to reorder. This service can be cancelled or postponed at anytime should you desire to do so. We apologize if you misunderstood this offer; we provide this same information to you a total of four times so it would not be missed. We also provide our contact information in which you could cancel your autoship at anytime. We understand that you are unsatisfied with our return policy for the autoship order you received, we would be more than happy to assist you with a resolution. Please feel free to contact customer service at 1-800-595-4670. Thank you, Supervisor
